Summer Vacation Bundle

SHIPPINGINFORMATION

ORDERS ARE SHIPPED MONDAY - SATURDAY, EXPRESS ORDERS PLACED BEFORE 2PM SHIP SAME DAY

We keep things simple by charging a flat rate of $6.99* for Standard 3-5 day shipping for orders under $50 via USPS, and shipping is FREE on most orders over $50 within the continental US*. *This does not include Hawaii or Alaska. In a rush? We offer a flat rate of $14.99 for 2 Day shipping and our Next Day rates are calculated based on weight, size and distance. Orders are shipped out on business days within 24-48 hours after the order is placed. We will send you a tracking number to follow your order’s progress. The map below illustrates estimates of days in transit for USPS.

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@tiestatea.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@tiestatea.com and send your item to: Tiesta Tea Company, 213 W Institute Pl, Suite 310, Chicago IL 60610, United States. Shipping To return your product, you should mail your product to: Tiesta Tea Company, 1844 Brummel Ave, Elk Grove Village IL 60007, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Tiesta Tea - Checkout