Subscription

Roasted to Order All Luna Coffee orders are roasted fresh to order. Orders placed by Tuesday are included in that week's production run and ship on Thursday . Orders placed after Tuesday will be included in the following week's batch. Please plan accordingly, especially for gifts or time-sensitive orders.

Subscription Orders Subscriptions ship during the second week of each month . Please visit your subscription page for specific cut-off dates to know when you'll receive your first box.

To include any add-ons with your monthly subscription shipment, they must be added to your order before the renewal charge on the 1st of the month . Add-ons submitted after the 1st will be held for the following month's shipment.

Where We Ship We currently ship to Canada , the United States , and the United Kingdom . We are actively working to expand to additional destinations — stay tuned!

Shipping Rates Shipping rates are calculated at checkout based on your order's weight and destination, using real-time carrier rates.

Free Shipping

•Canada & United States: Free shipping on orders of 3 × 250g bags or more (by weight equivalent), and on all subscription orders.

•United Kingdom: Calculated rates apply; free shipping thresholds do not currently apply to UK orders.

Carriers We ship via Canada Post , USPS , Royal Mail , and DHL , depending on your location and the shipping option selected at checkout.

Estimated Delivery Timeframes Once shipped, estimated delivery times are:

•Canada: 2–5 business days

•United States: 3–10 business days

•United Kingdom & International: 7–14 business days

Please note these are estimates provided by carriers and are not guaranteed. Delays may occur due to customs clearance, weather, or other factors outside our control.

Customs & Duties International orders (including the UK) may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Order Tracking Once your order ships, you'll receive a confirmation email with tracking information.

Questions? Reach us at hello@enjoylunacoffee.com for any shipping-related questions.

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Coffee Products As coffee is a perishable food product, we are unable to accept returns. However, if there is an issue with your order — such as receiving a defective, damaged, or incorrect item — please contact us at hello@enjoylunacoffee.com and we will work with you in a reasonable manner to make it right.

Coffee Filters & Accessories Filters and other non-perishable items may be returned within 30 days of receiving your order, provided they are unused and in their original, unopened packaging. Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at hello@enjoylunacoffee.com before sending anything back. Items returned without prior authorization will not be accepted.

Damages & Issues Please inspect your order upon reception and contact us immediately if any item is defective, damaged, or incorrect. We'll evaluate the issue and work to resolve it promptly.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@enjoylunacoffee.com.

European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Returned items must be unused and in their original packaging, and you'll need your receipt or proof of purchase. Please note that this right does not apply to perishable goods such as coffee under EU Directive 2011/83/EU.

Sale Items & Gift Cards We do not accept returns on sale items or gift cards.

Contact For any questions, reach us at hello@enjoylunacoffee.com.

Contact - Luna Coffee - Checkout