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Thank you for visiting and shopping at Travis Collis Design's. The following are the terms and and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

With pre-orders shipping is dependent on when the merchandise will be available from the manufactures. Our goal is to ship your orders within 10 business days of the inventory arriving at our warehouse. Orders are usually not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for your delivery, If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated based on your zip code and displayed at checkout.

MacKenzie Childs, Decor, and Home Accessories are more difficult - based on weight, size, and fragility! We will do our best to give an accurate shippinng estimate but please expect us to contact you regarding exact shipping cost depending on the item!

Larger items may be at a flat rate as they will need to be shipped by truck due to size and weight. This will also be displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes and the US

Travis Collis Design's ships to all addresses within the U.S. Travis Collis Designs will not ship to PO Boxes. If you use that for your shipping address, we will contact you for an alternate shipping option. We will contact you if we need an actual address to ship to.

International Shipping Policy

Shipment Processing Time

With pre-orders shipping is dependent on when the merchandise will be available from the manufactures. Our goal is to ship your orders within 10 business days of the inventory arriving at our warehouse. Orders are usually not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for your delivery, If there will be a significant delay in shipment of your order, we will contact you via email or phone.

International Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

Travis Collis Designs is not responsible for any packages held by international custom agencies and is not the responsibility of Travis Collis Designs to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Travis Collis Designs is not responsible for this payment. Your packages may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. Tracking numbers will be active within 24 hours. Travis Collis Designs may opt for alternate shipping options. If this is the case you will be contacted prior to the delivery of your items.

Returns Policy

Our Returns and Refund Policy provided detailed information about option and procedures for returning your order or receiving damaged merchandise.

Contact - Travis Collis Designs - Checkout

No cancelations, returns or refunds on preorders.

These items are ordered and secured when you place your order and make a payment in full or opt in for a payment plan with a down payment.

Return & Store Credit Policy

At Travis Collis Designs, we want you to love your purchase! If for any reason you are not completely satisfied, we are happy to accept eligible returns under the following guidelines:

● Returns are accepted within 10 days of receiving your order.

● All approved returns will be issued as store credit only. We do not offer refunds to the original form of payment.

● Merchandise must be returned in its original, unused condition, with all original packaging and tags intact.

Damaged or Defective Items

We carefully inspect our products, but if your item arrives damaged or has a manufacturer defect, we will gladly work to have it replaced.

To be eligible for a replacement:

● You must notify us within 10 days of receiving your order.

● Please provide photos of the damage or defect along with your order information so we can process your request promptly.

Unfortunately, claims or return requests made more than 10 days after delivery cannot be accepted, and no replacements, returns, or store credits will be issued after that time.

If you have any questions or need assistance, please don’t hesitate to contact us. We appreciate your business and thank you for shopping with Travis Collis Designs!

Our policy lasts 10 days. If 10 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange on non-preorder items.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Additional non-returnable items:

- Gift cards- Downloadable software products- Some health and personal care itemsShippingTo return your product, you should mail your product to: Travis Collis Designs, 224 Thorn St, Princeton WV 24740, United StatesYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Travis Collis Designs will not ship to PO Boxes. If you use that for your shipping address, we will contact you for an alternate shipping option.

Contact - Travis Collis Designs - Checkout