Strake Board - Bristol Table

This Shipping Policy forms part of our Terms and Conditions. It explains how your order is prepared, dispatched and delivered.

1. Production and dispatch

1.1 Our tables, chairs and benches are made to order in our European workshop.

1.2 Most standard tables take 3 to 4 months in production. Some larger or more complex models, such as Henry, may take 4 to 5 months. Custom tables take 6 months or more. Chairs and benches take about 2 months. Accessories vary by item, and newer items can take up to 2 months.

1.3 Production time is not the same as your delivery date. Our team confirms the delivery method and timing with you before dispatch.

1.4 For orders to the United States, our team confirms the delivery route and timing before dispatch.

2. Delivery method

2.1 Specialist furniture delivery is available for selected tables and destinations. Our team confirms the delivery method before dispatch.

2.2 Before delivery, our logistics team will contact you to establish the specifics of access and the location within your home. This helps us allocate appropriate time for the delivery and setup, where setup applies.

2.3 The confirmed delivery price covers the total cost of delivering your order to your residence, strictly in accordance with the information you provide to our logistics team under paragraph 2.2.

2.4 Where the information provided under paragraph 2.2 is incorrect, this may lead to either an additional delivery charge of £50, or delivery to a ground level location at your address.

2.5 After the delivery and assembly service, the delivery team will take a few photographs of the assembled table, in case of any further questions or open issues.

3. Access and preparation

3.1 Please verify Product measurements and delivery access to your home on our Website, or by contacting our team. Please ensure adequate doorway and stair access. We are not liable for extra costs arising from incorrect information provided by you.

3.2 Please ensure that access to your residence, and the final location of your order, is safe and free from hazards. Our staff have not visited your home and cannot advise whether your Products will fit, so please take reasonable steps to confirm that the Products can be delivered successfully. This includes checking that a large van can reach you, and measuring door and ceiling heights, along with any turns or stair banisters that might cause difficulty. If you think there may be an issue, please tell us before delivery.

3.3 It is helpful if you can be at home to accept the delivery. If you are unavailable, someone over the age of 16 must be at the property to take the delivery for you.

3.4 Please take reasonable steps to remove any internal or external tripping hazards, furniture, ornaments, wall fixtures or cables that obstruct the route to your chosen room. We cannot be held responsible for damage to these items if they are not removed, unless the damage is caused by our negligence. For health and safety reasons our drivers are not able to remove their shoes when delivering heavy items. We recommend covering floors and carpets where necessary, and securing any temporary coverings so that they do not become a tripping hazard. We cannot be liable for failure to deliver due to inaccessibility, or for marks, scratches or damage caused to your property, internally or externally, unless such damage is caused by our negligence.

3.5 We cannot remove or take away your packaging.

4. Delivery dates

4.1 Delivery to certain postcodes may take longer than others.

4.2 Although we endeavour to offer flexible delivery dates, delivery is subject to availability.

4.3 Any changes made to your order may affect the delivery date. If we are unable to deliver your entire order on the same day, we will deliver it in instalments. We will not charge you for deliveries in instalments unless this is at your request.

4.4 If we are unable to make the delivery at the arranged time due to factors under your control, for example the Products do not fit, we may charge you a failed delivery fee to cover our direct costs.

4.5 Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances.

5. On arrival

5.1 Please check your Products at delivery and note any visible damage on the delivery note.

5.2 If there is an issue with your Products on arrival, please tell us as soon as you become aware of it. Once your service case has been raised, a member of our team will look into the best way to resolve the situation, and you will be contacted within two Working Days. Please do not return Products without contacting our team first. We will ask you for certain information about the reported fault, including photographs or video, to enable us to investigate and resolve the issue. Nothing in this paragraph affects your statutory rights.

5.3 Full details are set out in our Refund Policy.

6. Third party carriers and risk

6.1 If you choose to have your Products delivered to your own third party carrier, we do not accept responsibility or liability for any damage to your Products once they are out of our control. Any forwarding delivery is at your own risk.

6.2 The Products are your responsibility from the time we deliver them to the address you gave us, or to your own third party carrier.

6.3 You own the Products once we have received payment in full and have delivered them to you or to your own third party carrier.

7. Taxes, customs and handling

7.1 In the United Kingdom, listed prices include VAT where applicable. In the European Union, listed prices include VAT where applicable. In the United States, sales tax is added at checkout.

7.2 For other destinations, our team confirms the position case by case. Taxes, customs and delivery handling depend on the destination, and our team confirms the handling before dispatch or before the final delivery steps.

7.3 Your invoice shows all charges Geeknson Ltd is required to show for transport, customs and accounting.

8. How to contact us

Geeknson Ltd, Unit A3 Vale Park South, Conference Way, Vale Park South, Evesham, WR11 1LB, United Kingdom.

Email: info@geeknson.com or support@geeknson.com. Please include your order number.

Contact - Geeknson - Checkout

This Refund Policy forms part of our Terms and Conditions. It explains cancellation, faulty Products and refunds. Nothing in this policy affects your statutory rights.

1. Made to order

1.1 Our tables, chairs and benches are made to order. Production starts once your specification is confirmed.

1.2 Custom orders may require a non-refundable deposit, confirmed by our team before the order is placed.

2. Cancellation

2.1 All orders are subject to a 14 day cooling off period, after which orders cannot be cancelled.

2.2 A cancellation fee will be charged for all orders cancelled after 48 hours of order confirmation.

2.3 All deposits are non-refundable.

2.4 All cancellation requests need to be sent by email to info@geeknson.com. Please include your order number.

2.5 Nothing in this section affects your statutory rights.

3. Checking your Products at delivery

3.1 Please check your Products at delivery and note any visible damage on the delivery note.

3.2 If you notice a major visible issue after delivery, please tell our team within 24 hours.

3.3 Please send photographs or a video of the issue. They allow our team to assess the Product properly.

3.4 Please do not return Products without contacting our team first.

4. Faulty Products

4.1 By law, we are required to supply Products which are as described by us, fit for purpose and of satisfactory quality.

4.2 We guarantee all Products against faulty workmanship and faulty materials for a period of 12 months from the actual date of delivery. In all cases we reserve the right to inspect the Product and verify the fault.

4.3 If something happens with your Product during the first 12 months, contact our team and they will review the case. Depending on the issue, the remedy may include repair, replacement parts, an allowance, a replacement Product or a refund.

4.4 Where you agree, we will arrange to repair a defective Product free of charge. Alternatively, at our discretion, an allowance may be made for you to arrange a local repair. If a repair is not possible or practical, we will offer you, at our discretion, a replacement or a refund. Where a replacement is no longer available, or circumstances make a replacement impractical, the Product may be replaced with a part that closely matches it. We reserve the right to instruct an independent third party furniture specialist to inspect and, where you agree, repair your furniture.

4.5 Once your service case has been raised, a member of our team will look into the best way to resolve the situation, and you will be contacted within two Working Days.

5. What the guarantee does not cover

5.1 The guarantee does not cover fair wear and tear, or the natural characteristics of wooden Products including movement in wooden Products.

5.2 It does not cover neglect, abuse or misuse of your Products, including failure to follow the correct care procedures set out in our Terms and Conditions.

5.3 It does not cover loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion.

5.4 It does not cover accidental damage, or loss or damage caused by a third party.

5.5 Some Geeknson tables include design features that help reduce the risk from small spills, but a table is not a sealed liquid-proof container. Protection depends on the model and configuration. We recommend using a transparent tablecloth or another protective cover when the table is used for food and drinks.

6. Pricing errors

6.1 We take all reasonable care to ensure that the price advised to you is correct. If we accept and process your order where a pricing error is obvious and unmistakable, and could reasonably have been recognised by you as a mispricing, we may end our contract with you, refund you any sums you have paid, and require the return of the Products from you.

7. How to contact us

Geeknson Ltd, Unit A3 Vale Park South, Conference Way, Vale Park South, Evesham, WR11 1LB, United Kingdom.

Email: info@geeknson.com or support@geeknson.com. Please include your order number.

Contact - Geeknson - Checkout