StoveGuard PRO | 3D Stove Protector #GLGF366ABD

Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates.

Shipping confirmation emails are sent automatically once your packages are scanned into the shipping carrier's system. This email will contain package tracking information so you will know how many packages are in transit and when they are estimated to be delivered. Some orders require multiple shipments or multiple carriers to complete

By default we do not require a signature for shipments so you won't have to be home to sign for the package. If you live in a location where your deliveries may not be secure please use the tracking information to make sure someone is home to receive the shipment. We are not responsible for incorrect shipping addresses provided at checkout.

Missing items or lost shipments must be reported within 72 hours of delivery. Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact StoveGuard via e-mail at helpdesk@stoveguard.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

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14-day Re turn for Refund

Our policy is to provide our customers with the best experience. You can request a return for a refund within 14 days of the date your order was delivered.

Returns for Manufacturer’s Defect or Damaged in Shipping

We will refund or replace any purchase you receive that is considered a manufacturer’s defect or damaged in shipping with in 14 days from date of receipt. We require photographic proof of the product defect or damage prior to issuing a refund or replacement. This policy does not include any dissatisfaction with the fit or cosmetic look of the product as it was originally intended for use.

Other Returns

To be eligible for a return you must be within the 14 days of delivery of the product and will need to email our customer support team at helpdesk@stoveguard.com for further instructions. A Custom Design Fee of $15.00usd will be charged for all returns. If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

***Do not return the product without an email confirmation from a StoveGuard representative.***

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

All Promotional items (e.g., StovegapGuard, MicroGuard, gift cards) are non-returnable and non-refundable.

Exchanges

All claims for orders arriving with missing or wrong items must be made within 3 days of the delivery date. There will be a Custom Design fee of $15.00usd for all returns due to a customer ordering error. For any StoveGuard stovetop protector upgrade, please contact us at helpdesk@stoveguard.com .

Warranty Policy

StoveGuard Premium Stovetop Protector/ FridgeGuard

The purchase of any StoveGuard Premium stovetop protectors and FridgeGuard automatically includes a one (1) year limited warranty.

StoveGuard Lite Stovetop Protector

An extended warranty for StoveGuard Lite stovetop protectors may be purchased for an additional cost of $9.99. This warranty is valid 12 months from the date of receipt of the product and includes up to 1 free replacement of the same product purchased if the damage is deemed to be a manufacturer’s defect or damaged in shipping. Photos are required when submitting a warranty claim.

Warranty Claims will be accepted for defects that include burns, or warping. While the customer may consider this to be a defect Stoveguard considers these to be normal wear and tear : fraying, watermarks, or folds that are not caused by shipping. Photos are required for defect claims.

Our stovetop protectors and FridgeGuards are made-to-order and custom designed to fit your exact stove/fridge model. Therefore, any product that has been altered from its original design automatically forfeits the warranty, refund, replacement, and exchange policy.

Shipping Policy

If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered directly from our website, please send us an email at helpdesk@stoveguard.com or fill out our contact form.

Any return shipping costs are at your own expense (as described above). You may take advantage of our low rates and request that we generate the return label, and the cost may be deducted from the balance we owe you.

We do not ship to Post Office Boxes. Because of the size of the shipping box, we require a physical address.

Express Shipping/ Next Day Air

Any order that is placed as "Express" prior to 12Pm EST can be reasonably guaranteed to be shipped the same business day. Orders placed Friday at 12PM EST through Sunday will be shipped on the following Monday.

International Fees

We as a company do not pay international customs fees. Those fees are the responsibility of each individual customer.

Thank you for shopping with StoveGuard!

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