Storm Reacta Skuff Bowling Ball Cleaner- Quart

Where do I find my UPS Tracking Number?

Your UPS Tracking Number can be found with the shipping confirmation Email sent to you. You will receive this email when your order ships. You can also log-in to your account and click on My Account. All of your order information will be displayed including tracking information. .

Shipping Information

All items purchased from Bowlerstore.com will be shipped UPS or USPS to the 50 contigious United States. We use Real Time Shipping with UPS and USPS to figure rate based on weight and package size. USPS Postal service for shipping to Hawaii, Alaska Puerto Rico and other areas is typically more economical to these areas than UPS.

Same Day Shipping on most items

Most items purchased from Bowlerstore.com will be shipped the same day if ordered by 4:00 p.m. EST. Otherwise, the order will be shipped the next business day. *Closeout Items may take an additional 1-2 days for processing. We use Real Time Shipping with UPS and USPS to figure rate based on weight and package size. ITEMS ORDERED WITH PRE-ORDERED ITEMS WILL NOT SHIP UNTIL THE PRE-ORDERED ITEM IS AVAILABLE. If you would like your other items shipped before the pre-ordered item is available, there is a $10.00 fee. If your order qualifies for Free Shipping, your order may be delayed in shipping as we may have to combine products from multiple warehouses to ship your order together. Custom Bowling Balls and Custom "stock design" bowling balls take a minimum of 2 weeks for production and shipping. These WILL NOT ship the same day as ordered.

Explanation of UPS Shipping Options

UPS does not count the day the item ships as an actual shipping day. The first shipping day is the following day. Saturday and Sunday also do not count as shipping days per UPS. Example: Order placed on Thursday at 6:00 p.m. and next day air is chosen. The order will not ship until Friday. The order will be delivered on Monday. Saturday delivery is an option for Next Day Air and 2nd Day Air, but you must call us to place a Saturday delivery order. There is a $15.00 UPS fee on top of the regular shipping rates for Saturday delivery.

What if I pay for 3 Day Select, 2nd Day Air or Next Day Air and it is delayed by UPS?

Bowlerstore.com is only responsible for shipping the above methods due to our shipping policy. If ordered by 4:00 p.m. EST, your expedited order will ship the same day. (except for Linds shoes and Duckpin/Candlepin balls, these items will ship the next business day) If drilling or engraving services are chosen, this may add 1-3 business days for processing of those services. If you do not receive the items per UPS delivery guarantees, it is the customer's responsibility to contact UPS to file a complaint to receive credit.

Will I be able to change my shipping address after the order has processed or shipped?

Orders are process as soon as they are received, so shipping information and or changing items cannot take place. Once the item is in transit and is shipped with UPS, the delivery address can be changed by calling UPS. However, there is a charge for this service. Any fees that Bowlerstore.com is assessed for the address change will be passed onto the customer as well as an additional $5.00 processing fee.

Explanation of USPS Shipping Options

Items shipped via USPS will not ship the same day the items are ordered. Items being shipped via USPS will ship the next business day. This is due to the time of day that USPS picks up from our location. Priority Mail is a non-guaranteed service with a 3 day service standard to most locations in the USA, depending on distance. The day the product ships does not count as an actual ship day.

Item Availability

Most items ordered from Bowlerstore.com will be in stock, if you order an item that is not in stock you will be notified within 24 hours. (based on regular business hours Monday-Friday) Most items put on back order will be shipped out within 7 business days. If items are backordered longer, it is due the manufacturer not having the product to send to us. We also ship from over 10 warehouses throughout the USA, so larger orders may arrive in separate shipments at no additional charge to you.

International shipping

International Shipping is available. UPS and USPS is automatically figured for you once you type in your complete address after all items are added to your shopping cart. USPS Priority Mail International delivery times are 6-10 days.

All orders from outside the United States must be paid in U.S. dollars and are subject to normal import duty, taxes, and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Bowlerstore.com has no control over these charges and can not predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, or the package is returned because it can not be delivered for any reason, the customer will be liable for any costs incurred by Bowlerstore.com.

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Click here to fill out the request a Return Form

Once you fill out the online form, you will receive a confirmation email that the form was submitted. You will then receive a return authorization number in your email within 24-72 hours. We want your return experience with Bowlerstore.com to be as quick and simple as possible. Once you receive this Authorization Number, you will then have an option to print out a PRE-PAID return label that you can print. This will save you time and money with your return. (flat rates will be displayed before you complete the label)

•The online return form must be filled out.

Orders must be returned within 30 days of receipt of the item. (Orders placed from November 20th, 2020 through December 31st, 2020 can be returned through January 30th, 2021) 10 days for apparel. The customer must have a return authorization number from Bowlerstore.com. This can be obtained by clicking on the logo above and filling out the information on the form. If a return authorization number is not written on the box or in the box, your return will be refused and sent back to you at your cost. If a company or person purchases a product(s) and used the item and wants to return the item(s), the return will be refused. (example, films/movies, weddings, vacations, etc)

If an item is correctly delivered as per the order, the customer will incur the cost of returning the item and any additional shipping costs for an exchange of the item.

All returned items must be returned in NEW condition and in the original undamaged packaging. Shoes must not be worn on any dirty surface, bags must have all tags and plastic coverings, accessories must have all the original undamaged packaging, and balls must be undrilled and not have any grease pencil lines on their surface. Balls that are plugged cannot be returned. Balls that are engraved by cannot be returned. If an item is returned and the item is not able to be resold, (shoes worn, roller bag used, original packaging not with item) the item will be returned to the customer at their expense. Gift Cards, Store Credits or Gift Certificates cannot be returned or redeemed for cash.

All returned items should be packaged in a fashion so as to protect the original packaging. This is very important because any item or packaging that has been damaged will be sent back to the customer and there will be no future chance of exchange/refund.

Items will be refunded within 7 days of their receipt by Bowlerstore.com, so long as they have been judged to be in new condition. Drilled bowling balls cannot be returned.

Any unauthorized refusal of delivery by the customer will result in the customer incurring any additional delivery charges. All shipping charges will be the responsibility of the customer. The customer will also be charged a 15% restocking fee.

Discontinued, Closeout and Special Order items are not subject to return/exchange as long as they were delivered as ordered. Any bowling balls that were ordered with the Standard Drilling Service, Professional Drilling Service or Engraving and were received as ordered CANNOT be returned.

There is a 15% restocking fee added to any returned item that was delivered as ordered. If the item ordered was one of our "custom stock balls or pins", the restocking fee is 25%. (example: NCAA, MLB, NFL and any item that mentions "Custom Stock" in the product description on the product page. All Customized Bowling Balls and Pins cannot be returned. The customer will also be responsible for shipping charges on returned or exchanged merchandise if an item is delivered correctly. The Shoe Size Protection Plan is only to be used for actual customers purchasing shoes and not for companies or people purchasing shoes for photo shoots or other things and then returning them. If an item is delivered incorrectly there will be no restocking fee and Bowlerstore.com will reimburse your method of payment for any shipping costs incurred by the customer. Custom Apparel orders can not be returned or canceled unless defective or incorrect.

•If within the manufacturer's warranty a product becomes defective or it is defective out of the box, the customer may return the product to Bowlerstore for a replacement of that product or a refund of the product only. Bowlerstore also reserves the right to send a replacement part if there is a part (handle, wheel, slide sole, etc.) The customer will be responsible for all shipping costs incurred in this process except if a replacement part is shipped. It is the Customer's responsibility to know the length and conditions of the manufacturer's warranties - these can be found on the original packaging or by visiting the manufacturer's website. Any Drilling Charges are not refundable. Gouges or scratches in bowling balls do not qualify as a defective product. That is the responsibility of the bowling center.

All returns must be shipped by either UPS, FedEx or USPS with delivery confirmation for proof of delivery to our warehouses.

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