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Our delivery and collection services

How we deliver.

We deliver across the UK using trusted courier partners. Orders leave our warehouse quickly, so they can reach you without fuss.

Right now, we don’t ship outside the UK.

We deliver to BFPO locations

DPD PIN Delivery

All* orders over £150* are sent using a DPD PIN delivery service. Before your delivery date, DPD will send you a PIN number that you will need to give to the delivery driver. Orders sent using this delivery method cannot be left in a safe place, if the delivery is being received by someone else you will need to share your DPD PIN number with them. Failure to give the correct PIN will result in the parcel being unable to be delivered.

*Excludes bikes, large tents and orders containing gas

Standard UK Delivery (3 - 5 days)

£4.99 or FREE when you spend over £95*

Delivered between 8am and 8pm, 7 Days a week. Excluding bank holidays.

A tracking link will be provided once your order is despatched.

*Excludes large tents & bikes

Next Day Delivery

£5.99

Order by 5pm. Delivered by Evri or DHL between 8am and 8pm 7 days a week, excluding Bank Holidays. Cannot be offered in the following areas, and will be attempted within 48 hours: BT (all Northern Ireland), GY, IM, JE, KW11-17, HS, PH32-35, ZE.

*Not available for products despatched from our stores, large tents, and bikes.

Click & Collect

FREE

Please wait for confirmation that your entire order has been prepared and is ready to collect before travelling to store.

Select a store, and if your items are already available in-store then you can pay now and often collect the same day or the following day.

If the item is not available in-store, we will deliver them to the store from our warehouse which will take 3-5 days.

Large Item Delivery (3 - 7 Days)

£9.99

Charge applies to bikes and other large items that require specialist delivery .

Very Heavy Item Delivery (3 - 7 Days)

£19.99

Charge applies to large tents and very heavy items that require specialist delivery.

International Delivery Services

We are not able to deliver to locations outside of the UK.

British Forces Post Offices

We deliver to BFPO destinations.

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Need to make a return?

The simplest way to make an online order return is through our returns portal. Where you can arrange to send your item back using Evri or Royal Mail from £2

Start a Return

You can also return online orders, as well as items bought in store to any of stores within 28 days.

We also accept online orders to be returned to any of our stores.

Restricted Items

Some restricted items can't be returned using the portal see our restricted items page for details.

Large Tents

Large tents can't be returned through our returns portal, the easiest way to return a large tent is to any Blacks, Millets or GO Outdoors store. If you are unable to get to one of our stores, we can arrange a collection for a fee. To arrange a collection of your order, please contact us .

Bikes

Bike returns can be made to at any GO Outdoors store with a bike servicing department. Stores without a bike servicing department do not have the space to accept bike returns.

Click here to view GO Outdoors stores with a bike servicing department.

Gas

Orders containing gas can only be returned to a Blacks, Millets or GO Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Knives

Orders containing knives or bladed items can only be returned to a Blacks, Millets or GO Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Refurbished Items

For refurbished products, our normal returns policy doesn’t apply. You have 14 days from delivery (rather than the normal 28) to return any refurbished item you purchase online. Beyond 14 days, we will only accept returns for faulty goods. (This does not affect your statutory rights). We will look to repair or replace with the same, or similar, product where possible. We are unable to replace a refurbished product with a factory new model. Refurbished products can be returned to any of our stores or by following the normal process.

Other products Exempt from Returns

Swimwear, underwear, perishable products (such as food, bait and batteries; save where such products have a prolonged use by date), trailers, gas cylinders, safety or PPE equipment such as climbing, riding and cycling helmets, climbing ropes, harnesses, karabiners or slings.

Returns Policy

Returning orders to us is easy. Whatever your reason, we offer a refund within 28 days of delivery or collection. If you wish to exchange your order, this must be done in store.

We offer a selection of ways for you to return items, details of which are found below. Please note that you remain responsible for the items until they reach us.

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

Store bought purchases can only be returned to store.

Faulty Goods

If your item arrives damaged, or it isn’t what you ordered, please return it through our Returns Portal or to store.

You can also contact our Customer Service team with the details so we can help. We may ask for a photo or video — it helps us resolve things faster.

In some cases, we might need to send the item to our inspection team to confirm whether a manufacturing fault is present. Depending on the outcome, we may offer a refund.

If your product develops a fault over time and is still within its warranty period, it will need to be returned in a clean condition so our teams can safely handle it.This doesn't affect your statutory rights.

Marketplace Orders & Returns

Items sold through our marketplace partners can’t be returned in store and must be returned directly through the marketplace you ordered from.

Amazon Marketplace Returns

To return an Amazon Marketplace order:

1. Sign in to your Amazon account and go to Your Orders.2. Find the order and select Return or replace items.3. Select the item you’d like to return, choose a reason, and add any comments if needed.4. Choose your preferred refund option — original payment method, Amazon gift card balance, or a replacement where available.5. Select a return method. Options may include Evri ParcelShop, Royal Mail Post Office, Amazon Hub Locker/Counter, or courier collection.6. Print your returns label or save the QR code to your phone.7. Pack your item securely. Original packaging is preferred where possible.8. Return your parcel within 30 days of delivery (Christmas orders may have an extended returns window).9. You can track your return anytime in Return Status within Your Orders.

For full details, please see the Amazon Returns Policy - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF

Delivery Charges

Delivery charges will be refunded if the item is faulty.

If you cancel your whole order, within the certified time frame we will refund any delivery costs. This will only cover you for standard delivery rate.

If you keep part of your order (including any free gifts). you may not qualify for a delivery refund.

Please see our Terms and Conditions for more details.

Alternative Returns Methods

By Post

You can return your item using any postal carrier. We recommend choosing a service that provides proof of postage, as the parcel remains your responsibility until it reaches us. Some carriers offer compensation if a parcel is lost or damaged — this can be useful for high‑value items.

Please address returns to:Blacks ReturnsKingsway Business ParkMichael Faraday AvenueRochdaleOL16 4FW

Need additional support?

We’re here to help, whatever your circumstances.

If you can’t get to a store or use standard drop‑off points — whether due to disability, neurodivergence, or other accessibility needs — please contact our Customer Care team on 0161 393 7059. We’ll work with you to find a return option that suits you.

You can also get in touch with our Customer Care team online. Share a few details about what you need, and we’ll help find the best solution

Contact Us

If you would like to get in contact with us please go to the contact us page.

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