Stone Freestanding Bath Tub

Tileline Group offers collection, UK standard tracked delivery, UK express tracked delivery and Republic of Ireland tracked delivery on selected trade products.

Delivery is calculated at checkout based on your delivery country, selected delivery method and total order weight. Orders are usually processed within 1–2 working days, subject to stock availability.

Delivery estimates begin after your order has been processed and dispatched.

Collection from Tileline Group

Collection from Tileline Group is available free of charge from:

Tileline Group4 Carmoney RoadLondonderryBT47 3JHUnited Kingdom

We will contact you when your order is ready to collect. Please do not travel to collect until you have received confirmation.

UK Standard Tracked Delivery

UK Standard Tracked Delivery is available on eligible orders up to 30kg.

Estimated delivery is 2–4 business days after dispatch.

Current UK Standard Tracked Delivery weight bands:

Total order weight

Delivery charge

0kg to 0.99kg

£4.99

1kg to 1.99kg

£6.99

2kg to 4.99kg

£8.99

5kg to 9.99kg

£13.99

10kg to 20.99kg

£17.99

21kg to 30kg

£21.99

UK Express Tracked Delivery

UK Express Tracked Delivery is available on eligible orders up to 30kg.

Estimated delivery is 1–2 business days after dispatch.

Express delivery is subject to order processing time, stock availability and courier availability.

Current UK Express Tracked Delivery weight bands:

Total order weight

Delivery charge

0kg to 0.99kg

£6.99

1kg to 1.99kg

£8.99

2kg to 4.99kg

£11.99

5kg to 9.99kg

£15.99

10kg to 20.99kg

£20.99

21kg to 30kg

£25.99

Republic of Ireland Delivery

Republic of Ireland tracked delivery is available on eligible orders up to 20kg.

Estimated delivery is usually 3–5 working days after dispatch, depending on order weight, courier service and delivery location.

Republic of Ireland orders are currently processed without VAT.

Current Republic of Ireland delivery weight bands:

Total order weight

Delivery charge

0kg to 0.99kg

£11.99

1kg to 1.99kg

£13.99

2kg to 4.99kg

£22.99

5kg to 9.99kg

£29.99

10kg to 15kg

£39.99

15.01kg to 20kg

£49.99

Heavy, Bulk or Larger Trade Orders

Orders over 30kg for the UK, orders over 20kg for the Republic of Ireland, bulky items, pallet-sized orders or larger trade quantities may require a separate delivery quote.

If no delivery option appears at checkout, please contact us at hello@tilelinegroup.com and we will confirm the best delivery option.

Delivery Charges and VAT

Delivery charges are calculated at checkout. UK VAT may be added where applicable. Republic of Ireland orders are currently processed without VAT.

Tracking

Tracking details will be sent by email once your order has been dispatched where available.

Delivery Delays

Delivery times are estimates only. Delays can occasionally happen due to courier issues, public holidays, stock availability, address issues, weather disruption or circumstances outside our control.

If you have any questions about delivery, please contact us at hello@tilelinegroup.com

Contact - Tileline Group - Checkout

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where possible. You will also need your order confirmation, receipt or proof of purchase.

To start a return, please contact us at hello@tilelinegroup.com with your order number and the reason for return.

Returns must be sent to the following address:

Tileline Group4 Carmoney RoadLondonderryBT47 3JHUnited Kingdom

Please contact us before sending anything back. Items returned to us without first requesting a return may not be accepted.

Change of Mind Returns

If you change your mind, you can request a return within 30 days of receiving your order.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. We recommend using a tracked delivery service, as we cannot be responsible for returned items that are lost in transit.

Items must be unused, unopened where applicable, and in resaleable condition.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged or incorrect, contact us as soon as possible at hello@tilelinegroup.com with:

•Your order number

•Photos of the item and packaging

•A short description of the issue

Once we have reviewed the issue, we will arrange a suitable replacement, refund or resolution.

Non-Returnable Items

We may not be able to accept returns for:

•Used products

•Opened consumables

•Products not in resaleable condition

•Special-order items

•Custom or made-to-order products

•Bulk orders agreed separately

•Items damaged through misuse, incorrect storage or incorrect handling

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Sale and Clearance Items

Sale or clearance items can only be returned if they are unused, in resaleable condition and returned within the return period, unless the item is faulty, damaged, incorrect or not as described.

Exchanges

If you need a different item, the fastest option is to return the original item and place a new order once the return has been accepted.

UK and EU Cooling-Off Rights

For online orders, customers may have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason. After cancelling, customers usually have a further 14 days to return the goods. GOV.UK says online customers must be told about this cancellation right.

Our 30-day return policy gives customers a longer return request window, but it does not affect any statutory rights.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

If approved, the refund will be processed back to your original payment method. Refunds are usually processed within 10 business days of approval, but your bank or payment provider may take additional time to make the funds available.

For valid online cancellation returns, standard delivery charges may be refunded where required by law. If you selected a premium or express delivery option, only the standard delivery cost may be refundable. GOV.UK says businesses must usually refund customers within 14 days of receiving the returned goods and must refund standard delivery where required.

If more than 15 business days have passed since your refund was approved, please contact us at hello@tilelinegroup.com

Contact - Tileline Group - Checkout