STIHL® HSA 26

Thank you for shopping with Clean Slate Power House! We are committed to providing efficient delivery services for both small parts orders and large equipment purchases, with clear options for shipping, local delivery, and in-store pickup.

If you have any questions about your order or our policies, please contact us at 765-529-6807

1. Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding major holidays). Orders placed after 12:00 PM EST on a business day, weekends, or holidays will begin processing on the next business day.

2. Shipping Options & Rates (Parts & Small Items)

For parts and smaller accessories, we offer the following options. Shipping carriers may include UPS , FedEx , or USPS .

Shipping Method

Estimated Delivery Time (After Processing)

Cost

Standard Ground

3-7 Business Days

Calculated at Checkout (based on weight/destination)

Expedited Shipping

2-3 Business Days

Calculated at Checkout (based on weight/destination)

Note: Some oversized or heavy items may not qualify for standard shipping rates and will be shipped via freight (see Section 3).

3. Shipping for Large Equipment (Mowers, Tractors, etc.)

Due to the size, weight, and nature of large power equipment, these items require specialized freight shipping or local delivery.

A. Local Delivery (Recommended)

We offer a personal delivery service for customers within our local service area in Indiana.

•Cost: Flat Rate: $75.00 (within our standard radius of [e.g., 30 miles] from our New Castle, IN location)

•Scheduling: We will contact you by phone after your purchase to schedule a convenient delivery date and time. Our team ensures the equipment is delivered ready for use.

•Extended Local Delivery: Delivery outside our standard radius may be available for an additional fee. Please contact us for a custom quote.

B. Freight Shipping (Outside Local Area)

For customers outside our local delivery zone, items too large for standard ground service will be shipped via truck freight.

•Cost: Calculated at Checkout (based on weight, dimensions, and destination).

•Process: The freight carrier will call you to schedule a delivery appointment. A valid phone number is required at checkout. A lift-gate service is included in the cost, but the carrier is not responsible for moving the equipment onto your property.

4. In-Store Pickup (FREE)

Avoid shipping costs entirely by picking up your order at our physical location.

•Location: Clean Slate Power House, [774 w st. rd. 38 New Castle 47362]

•Hours: Monday-Friday [8-5], Saturday [8-12]

•Process: Select "In-Store Pickup" at checkout. We will notify you via email or phone once your order is processed and ready for pickup (usually within 1 business day).

5. Shipping Restrictions & Hazardous Materials (HAZMAT)

•Contiguous US Only: We only ship within the 48 contiguous United States via our standard e-commerce system. Please contact us for quotes to Alaska, Hawaii, or international destinations.

•HAZMAT: Power equipment contains flammable liquids (fuel, oil, lithium batteries, etc.). Due to Federal DOT regulations, all equipment must be shipped dry (fluids removed). We ensure compliance, but this may affect final preparation time.

•P.O. Boxes: We cannot ship heavy equipment or large parts to P.O. Boxes. A physical address is required for all shipments.

6. Order Tracking & Damages

Once your order ships, you will receive a confirmation email with a tracking number(s).

Damaged Shipments: Risk of loss and title for items passes to the buyer upon the carrier's receipt of the product.

•Inspect Upon Arrival: Please inspect all freight shipments before signing the delivery receipt. Note any damage on the carrier's paperwork immediately and contact us within 24 hours so we can assist with a claim.

7. Returns Policy

Please see our separate Returns & Exchange Policy page for information on returning items. Please note that most returns are subject to a restocking fee and return shipping costs are the customer's responsibility.

Contact - Clean Slate Power House - Checkout

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at cspowerequip@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at cspowerequip@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at cspowerequip@gmail.com.

Contact - Clean Slate Power House - Checkout