Sterling Silver Wave Stacking Ring

Processing and Dispatch Times

I aim to dispatch orders within 1-3 days of purchase.

Custom or personalised orders will take longer—however this will be confirmed during consultation.

Postage Methods and Costs

All orders are shipped from the United Kingdom via Royal Mail.

Delivery options at checkout include:

Royal Mail Tracked 24 – Estimated 1-2 working days

Royal Mail Tracked 48 – Estimated 2-3 working days

International Tracked - Estimated 5-7 working days

Postage costs are calculated at checkout based on your chosen delivery method and destination.

International Shipping

I currently offer international shipping to Australia, Canada, New Zealand, Hong Kong and USA.

Due to GPSR regulations, I am unable to ship to countries inside of the European Union.

Customs, Duties and Import Taxes

United States - Duties and taxes are paid upfront at checkout, so there should be no extra fees upon delivery.

Australia / Canada / Hong Kong / New Zealand - orders may be subject to customs duties, import VAT, taxes, or handling fees upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. They are not included in the order total at checkout.

Customers are responsible for checking their country’s import regulations and fees before placing an order.

Customs Delays

Delivery times may vary depending on destination and customs processing.

International orders may be subject to customs clearance procedures which can cause delays beyond my control.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery time, please allow an extra few days in case of possible postal delays.

If the item hasn't been delivered within the estimated delivery time plus 7 working days, please contact me at info@theglasstide.com so I can investigate further.

I cannot be held responsible for losses or delays caused by the shipping provider.

Address Errors and Non-Deliveries

Please ensure your postal address is correct at checkout. I cannot be held responsible for parcels that are sent to incorrect addresses provided by the customer.

If a parcel is returned to me due to an incorrect address or failure to collect, the customer will need to cover re-delivery costs.

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If you are not completely satisfied with your order, please see the return and refund policy below.

Cancellations

If you wish to cancel an order please contact me as soon as possible. Please note I can only cancel orders that have not yet been dispatched. Orders already dispatched will need to be returned within 14 days for a refund with the postage to be paid for by the buyer.

Custom or personalised orders cannot be cancelled once production has started.

Returns

If you would like to return an item, please notify me at info@theglasstide.com within 14 days of receiving your order.

To be eligible for a return, your item must be

u nworn, unused, and in its original packaging

i n the same condition that you received it

Please note, buyers are responsible for return postage. I recommend using a tracked postal service for returns, as I am not responsible for items lost in return transit.

Custom-made orders are lovingly created just for you and are non-refundable and non-returnable. Items are considered custom when made according to your specific requests, such as design changes, custom sizing, or personalised details.

Refunds and Exchanges

I will notify you once I have received and inspected your return, and let you know if a refund is approved. If approved, you’ll be refunded back to your original payment method within 5-7 business days.

I am unable to offer exchanges. If you would like a different item, please return your original item for a refund and place a new order.

Damages, Faults and Issues

Please inspect your order upon arrival and contact me as soon as possible if the item is defective, damaged, or incorrect.

To report an issue, please e-mail me at info@theglasstide.com with:

•Your order number

•A description of the issue

Clear photographs of the fault/damage

I may offer a repair, replacement, or refund where appropriate.

Please note, items damaged due to misuse, improper care, or normal wear and tear are not eligible for repair, refund or replacement.

Please note: This policy does not affect your statutory rights under consumer law.

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