Sterling Silver Boho Style Star Anklet

ORDER CONFIRMATION Once you have placed your order online you will receive an email confirming your order and payment. This is the receipt for your order. If you don't receive this email, please check your junk mail folder and you may have to add us to your safe senders list. PACKAGING Natalie Rochelle jewellery will be beautifully packaged in a gift box that can be kept to keep your jewellery safe. DISPATCH You will receive an email advising you of when your order has been dispatched (please check your 'junk' or 'spam' mail folders if you don't receive this). We usually aim to dispatch orders within 48 hours (2 working days), however, during peak times such as Christmas, please allow extra time for dispatch. If you require faster delivery, please get in contact via our online form. EU DELIVERY

All items are shipped from the UK and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and we will not accept liability for any such costs. All fees and charges will be the responsibility of the customer, or if being sent to someone else, the person receiving the parcel. DELIVERY CHARGES AND TIMINGSUnited Kingdom Standard Delivery - FREE Royal Mail Second Class. Please allow 2-4 working days for delivery. Express Delivery - £2.99 Royal Mail First Class. Whilst many parcels arrive the next working day after dispatch, please allow 2-3 working days for delivery. Guaranteed Delivery - £6.99 Royal Mail Special Delivery. Guaranteed delivery next working day after dispatch (please note we do not guarantee to post your goods on the day of ordering as most of Natalie Rochelle orders are custom-made. If you need a super-fast turnaround, please contact us before ordering so we can prioritise your order). Europe Standard International - £9.99. Please allow up to 11 working days for delivery. Please note that additional customs and tax charges may be applicable. USA and rest of the world Express International - £14.99. Please allow up to 11 working days for delivery. Standard International - £11.99. Please allow up to 17 working days for delivery.

Contact - Natalie Rochelle - Checkout

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Earrings are unfortunately exempt from being returned.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@natalierochelle.com.

Sale itemsOnly regular priced items may be refunded, unfortunately, sale items cannot be refunded.

ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@natalierochelle.com and send your item to: 13 Scholars Walk, Chalfont St. Peter, Gerrards Cross, ENG, SL9 0EJ, United Kingdom.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 13 Scholars Walk, Chalfont St. Peter, Gerrards Cross, ENG, SL9 0EJ, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Natalie Rochelle - Checkout