Steampunk Metal Mantis 3D Puzzle Model Kit

What happens after you place your order on www.wheregifts.com ?

Processing: All orders are sent to our order processing team for dispatch within 24 hours after the order is placed. Our team processes the order, which can take an additional 2–7 days.

Shipping: After processing, items usually take between 7-25 days to arrive at their destination, but can take longer from time to time depending on your shipping destination and product origin. Our warehouses are located in USA, UK, France, Germany, Netherlands, China and Australia , shipment will be used depending on your region, and the weight, size of your package.

Shipping International: On average, International delivery usually takes about 15–35 days. US-placed orders are shipped by e-packet , DHL, USPS & FedEx etc. Tracking information is provided whenever possible (depending on your region).

Tracking Number: We provide tracking for every order.Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

Can i Cancel My Order ?You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@wheregifts.com. All you need to do is send us an email with the subject line "CANCEL".Entered An Incorrect Address !If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@wheregifts.com. If the address is wrong, we can correct this within 24 hours.My Item Arrived Damaged !We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.If this happens to you, please contact us with:- A picture of the damaged product.Once received, we'll be happy to send out another free of full refund.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service.

Just a reminder that you will receive your order within 7-25 business days from the date that it is placed. After your payment is authorized and verified, it will take 3-5 business days to process your order, If it is a non-customized product. Customized products usually take 7-90 days to make, different products need different time, and delivery time takes 7-25 working days.This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner.

Contact - URUZX - Checkout

ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:Gift cardsDownloadable software productsSome health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useCD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@wheregifts.com.

Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wheregifts.com and send your item to: guangdongshenzhenbaoanxixiang Shenzhen Guangdong CN 518000.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

ShippingTo return your product, you should mail your product to: guangdongshenzhenbaoanxixiang Shenzhen Guangdong CN 518000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - URUZX - Checkout