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At SparkTech, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Return Window

Returns are accepted within 30 days of delivery.

Return Eligibility

To qualify for a return:

- The item must be unused, in its original condition, and in the original packaging.

- Proof of purchase or your order number is required.

- Photos of the item may be requested before a return is approved.

Non-Returnable Items

The following items are not eligible for return:

- Clearance or final sale items.

- Personalized or custom-made products.

- Items that have been used, damaged by the customer, or returned without original packaging.

- Certain hygiene or personal care products.

Return Authorization

Please do not send your item back without contacting us first. All returns require prior authorization. Returns sent without approval may be refused.

To request a return, please contact us at: danwgsk1@gmail.com

Please include:

•Order number

•Reason for the return

•Photos of the item (if applicable)

Restocking Fee

Approved returns may be subject to a 20% restocking fee. Original shipping charges are non-refundable.

Heavy Equipment Return Policy

Due to the size, weight, and freight shipping requirements of heavy equipment, special return conditions apply.

- Heavy equipment is non-returnable once it has been shipped, except in cases where the item arrives damaged, defective, or incorrect.

- If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photos of the product and packaging.

- Any approved return of heavy equipment is subject to a minimum 20% restocking fee, and the customer is responsible for all return freight shipping costs unless the return is due to our error.

- Original shipping and freight charges are non-refundable.

- Refusing delivery without prior authorization may result in additional shipping and handling charges being deducted from any eligible refund.

- Please inspect all heavy equipment upon delivery before signing for the shipment whenever possible.

If you have any questions before placing your order, please contact our customer support team. We are happy to help ensure you purchase the correct equipment for your needs.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to provide a replacement, refund, or another appropriate resolution at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please note that your bank or credit card provider may take 5–10 business days to process and post the refund.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: danwgsk1@gmail.com

Contact - SparkTech - Checkout