Stasher Sandwich and Snack 2-Pack Bundle

Domestic Shipping Policy

All orders will be processed within 3 business days of the order. Orders are not processed, shipped or delivered on weekends or holidays.

Refills and bottle swap are not available for shipping.

International Shipping Policy

We do not currently ship outside of the U.S.

Shipping Rates & Delivery Estimates

Shipping charges will be calculated and displayed at checkout. You will receive a Shipment Confirmation email once your order has shipped that will include your tracking number(s).

Damages

Mission Refill is not liable for damages or lost items during shipping. If you received your order damaged, please contact the carrier to file a claim. We recommend savings the packaging materials before filing a claim.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at valerie@missionrefill.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at valerie@missionrefill.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on any bulk refill good. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at valerie@missionrefill.com.

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