Starter Bundle

All shipping costs are calculated at checkout based on the weight of your order.

We are unable to ship to some locations. You can view our full list of excluded regions here .

Shipping Within Australia?

Please allow 2-5 Business days for your delivery to arrive, please note, this is the time frame once the item has left the warehouse. You will receive tracking information along the way (These emails like to land in your junk mail, Keep an eye on this). If your location is rural your delivery may take a little longer, Please allow up to 10 days.

Shipping International?

New Zealand Shipping: Please allow 2-5 business days for your delivery to arrive, please note, that this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this).

United States Shipping: Please allow 4-9 business days for your delivery to arrive, please note, this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this).

Rest Of World (excl US & NZ): Please allow 6-27 business days for your delivery to arrive, please note, that this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this).

We offer International shipping rates based on the country of delivery which vary from time to time. The total delivery fee will be calculated and displayed once you have entered a delivery address.

*Please note we are not liable for further taxes and fees charged to the customer upon arriving for international orders if any applies.

Shipping Protection Cover

We highly recommend that you add Shipping Protection to your order. This will cover you for loss, theft or damage to your goods within 30 days. In the unlikely event that your parcel is lost, stolen or damaged, we will issue a replacement if Shipping Protection has been taken out.

If you do not add Shipping Protection to your order, we are also no longer liable for your parcel, as once it is with the courier, it is out of our control.

Any issues please email us at hello@saltlaboratory.com with your order number and we will get back to you with your orders whereabouts.

Please always keep an eye out for any dispatch delays, which will be noted on our website product page.

Contact - Salt Lab - Checkout

Something Not Right With Your Order?

Please note all orders are sent as Authority To Leave. Please ensure you enter an address that is safe to leave the parcel if no-one is home. If your address is entered at the checkout incorrectly and your order is sent back to our warehouse we will require shipping of $8 to be paid again to re-send your item. We cannot refund based of an incorrect address received. Unfortunately, we do not usually cancel or refund accepted orders. In addition, You may cancel an order if it hasn't reached our dispatch team and you haven't received a confirmation email. In which case you adhere and are required to pay a cancellation fee of 15% of your order value due to the payment providers charging us nonrefundable fees and the admin fees to cancel your order.

What’s not Returnable?

•Please note that all of our boxes are sealed with tape. If the tape is torn or removed, the product is considered opened and is not eligible for return.

•Opened products are not returnable.

•Products in boxes with broken seals are not returnable.

•Items not purchased at www.saltlaboratory.com

•Items without an order number or a packing slip.

•Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).

•Returned Items without a tracking number

How do I return unopened products?

•Unopened product return requests must be submitted within 5-days of delivery by contacting us via email.

•Unopened product/s being returned must be mailed or shipped within 14-days of the date the return was authorised by Salt Lab's Customer Service Team.

Unopened product/s being returned must be mailed or shipped with a tracking number, this tracking number needs to be sent with your confirmation of shipping to hello@saltlaboratory.com with the subject being your order number.

•If the returned product(s) is opened and/or damaged in any way, you will not be eligible for a refund.

•If you have initiated the return after the 5-day period has passed, you will not be eligible for a refund.

•If we have not received your return within 14-days, you will not be eligible for a refund.

•To initiate a return please contact our Customer Service Team at hello@saltlaboratory.com

All returns need to be sent back to :

Attn: Salt Lab

Unit 7 / 1 Lennon St West Melbourne, Vic, 3003

Contact - Salt Lab - Checkout