StarTech VS222HDQ 2x2 HDMI Matrix Switch w/ Automatic and Priority Switching | 1080p | TAA

This Shipping Policy applies to all orders placed with Screen Moove, a trading name of Snugfort Limited. By placing an order, you agree to the terms outlined below. This policy should be read alongside our Delivery Terms & Conditions, Refund Policy, and Terms of Service.

Nothing in this policy limits your statutory rights under UK consumer law.

1. Order Processing Time

All standard in-stock orders are processed and dispatched within 1 to 3 business days, Monday to Friday, between 8:00 am and 5:00 pm (excluding UK public holidays).

Where available, next-business-day delivery options will be shown at checkout. Selection of this option does not alter the processing time unless explicitly stated.

Customised and Special Orders

Custom or made-to-order products, including but not limited to:

bespoke digital signage solutions,

custom mounts or brackets,

special project orders, and

bulk or non-standard configurations

may require up to 30 business days to ship. Estimated lead times will be communicated at the time of ordering.

2. Shipping Carriers

We use reputable national and international courier partners, selected based on shipment size, weight, value, and destination. These may include, but are not limited to:

DPD

DHL

FedEx

UPS

Royal Mail

DX

Pallet networks for large or heavy items

The chosen carrier is determined automatically to ensure safe and efficient delivery.

3. Shipping Rates

Shipping charges are calculated based on:

product size and weight,

delivery destination,

delivery method selected, and

courier network requirements.

The full shipping cost will be displayed at checkout before payment is taken. Customers have the opportunity to review and cancel the order before completing payment if they do not wish to proceed.

4. Order Tracking

Once your order has been dispatched, tracking details will be sent to you by email, where provided by the courier.

Customers are responsible for monitoring tracking updates and ensuring availability to receive the delivery. Most couriers allow rescheduling via their tracking portals.

5. Split Shipments

If your order contains multiple items, we may ship items separately based on stock availability or warehouse location. This may result in multiple deliveries.

There is no additional charge for split shipments.

6. Back Orders

If an item is temporarily out of stock:

available items may be shipped first, and

the remaining item(s) will be shipped once back in stock.

You will not be charged additional shipping fees for back-ordered items shipped separately, unless otherwise agreed in writing.

7. Pallet Shipments

Large-format products, including displays and commercial equipment, are shipped via pallet freight. Pallet deliveries are kerbside only, and drivers are not required to:

bring goods indoors,

unpack items, or

remove packaging.

Customers must ensure safe access is available at the delivery location.

8. Remote Area & Special Postcode Deliveries

Northern Ireland, Scottish Highlands, Scottish Islands and other UK Islands are still remain part of the United Kingdom. However, certain delivery postcodes within these regions are classified by courier networks as remote or extended areas where there is no mainland access possible.

Due to courier zoning systems, shipping rates shown at checkout may not always reflect the final delivery cost for these postcodes.

Where an address falls within a remote or extended delivery zone, we reserve the right to:

Review and confirm the final shipping cost after the order is placed

Contact the customer if an additional courier surcharge applies

Provide the option to proceed with the revised shipping cost or cancel for a full refund prior to dispatch

Orders will not be dispatched until any applicable surcharge has been agreed.

9. Failed Deliveries and Returns to Sender

If a delivery fails due to:

customer unavailability,

incorrect address details,

refusal of delivery, or

site access issues,

the shipment may be returned to our warehouse. In such cases, original shipping fees and return costs may be deducted from any refund, in line with our Delivery Terms & Conditions.

10. Damaged or Missing Items

All deliveries must be inspected immediately upon receipt.

Any damaged, missing, or incorrect items must be reported to Screen Moove within 48 hours of delivery, supported by photographic evidence of the product and packaging.

Reports outside this timeframe may be processed under manufacturer warranty procedures rather than as transit damage claims.

11. International Shipping

For international orders, customers are responsible for:

customs clearance,

import duties and taxes, and

local regulatory compliance.

Delivery times may vary due to customs processing and are outside our control.

12. Contact Information

For shipping-related queries, please contact:

Email: info@screenmoove.com Phone: 0208 191 9223

Contact - Screen Moove - Checkout

This policy sets out your rights and our procedures for returns and refunds. It applies to all purchases from Screen Moove unless otherwise agreed in writing.

You can return an online purchase with-in 14 days from the delivery date. You may return items within 30 days of delivery extended by us as goodwill.

Business customers (B2B): Returns are accepted with-in 14 days of delivery under our contractual return policy.

Order Cancellations

You may cancel any order before dispatch, if your order has already shipped, you can refuse delivery and inform us. Once the goods are returned to our warehouse in their original condition, we will process your cancellation and issue a refund.

1. Consumers Returns (B2C Orders)

14-Day Cooling-Off Period

For online and distance sales, UK law gives you the right to cancel your order within 14 days of delivery, without giving a reason.

You must inform us of your decision within 14 days of receiving the goods.

You then have a further 14 days to return the goods.

We will proceed your refund within 14 days of receiving the goods or proof of return.

You are responsible for the return postage unless we agree otherwise.

Condition of return: you may handle goods to establish their nature, characteristics and functioning, as you would in a physical store. If goods are handled beyond this, we may make a deduction for any loss in value.

Our Goodwill Extension (Days 15–30)

If you change your mind after 14 days and request to return. We may extend the statutory return period to 30 days from delivery for unopened and resaleable products for which falls in B2C terms.

Items must be unused, in resaleable condition, and original sealed packaging.

Where packaging or parts are missing, we may make a reasonable deduction.

Restocking fee may apply.

Inspection of Products

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the purchased product is damaged/faulty, reach out to us within 48 hours from the delivery receipt. Outside of this window, we may not be able to offer any further replacements. Please retain your packaging until products are installed and working.No Trial PeriodIt's essential to understand that the Consumer Rights Act does not grant a trial period for usage.

Faulty Goods

Within 30 days: you have a short-term right to reject faulty goods for a full refund, or you may choose repair or replacement.

After 30 days: your goods are covered by the manufacturer’s warranty. We will help facilitate repair or replacement in line with the Consumer Rights Act 2015.

1.1 Installation of goods

Installation of goodsBefore installation, inspect your goods thoroughly at ground level. Ensure that you examine the device from all angles - front, back, left, right, top, and bottom. If you identify any damage, please notify us within two working days of receiving the product.

Testing: Prior to installation, connect the device to a power source on ground level and ensure it operates correctly.

Installation: If the device is in proper working condition, you may proceed with the installation. Please be informed that the installation process and its outcomes are solely your responsibility.

Third-Party Involvement: Screen Moove is not liable for any damages or issues arising from third-party companies during or post installation.

2. Business Customers (B2B Orders)

Business purchases are not covered by consumer cooling-off rights. However, we offer a contractual 14-day return policy under the following conditions:

Goods must be unopened, unused and in resaleable condition.

Returns are subject to a restocking deduction to cover inspection, testing and repackaging costs.

Return shipping costs are the buyer’s responsibility.

Faulty or misdescribed goods will be dealt with in line with the Sale of Goods Act 1979 and manufacturer warranty.

3. Transit Damage Claim

If your item arrives damaged or non-functional:

Please report transit damage as soon as possible (ideally within 48 hours) with photographs of packaging and the product. This helps us claim with couriers but does not affect your statutory rights.

Keep all packaging until the issue is resolved.

Once validated, we will replace or refund the item at no cost, including collection and redelivery.

4. Returns Procedure (RMA)Please be advised that items returned to us without a prior RMA Number (Return Merchandise Authorization) will not be accepted. In such cases, we cannot assume responsibility for the items. To ensure a smooth return process, customers must obtain an RMA Number before sending any merchandise back to us.

To be eligible for a return, items must be in the same condition as received, sealed, unworn or unused, with tags, and in their original packaging. Proof of purchase will also be required.

Important: RMA collections can only be arranged from the original delivery address. We cannot raise a faulty item RMA to a different collection address. If you would like us to collect the goods, the RMA must be raised at the address where the order was originally delivered.

To initiate any return:

Please visit here to understand how to return an item: https://screenmoove.com/pages/return-an-item

Package the goods securely, use the original packaging.

Include all accessories, manuals, and cables. Missing items may result in a deduction.

Use a tracked courier service. Returns remain your responsibility until received.

Returns without an RMA will still be processed if legally valid, but identification and resolution may be delayed.

4.1 Exchanges

We do not offer, exchange service. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will issue your credit back. You can make a separate purchase for the new item.

5. Refunds

Refunds are made to your original payment method within 14 days of us receiving the returned goods or valid proof of posting.

If you used a pre-paid returns label provided by us, the cost will be deducted from your refund unless the goods are faulty.

Refund adjustments may be made for:

Loss in value caused by excessive handling (consumer returns)

Missing parts or manuals

Software licences that have been claimed or activated

6. Exclusions

The following items cannot be returned unless faulty:

Bespoke, customised or personalised products

Digital design - goods and licences once activated

Hazardous materials (where applicable)

Gift cards

7. EU Customers

If goods are shipped into the EU, you have the right under EU law to cancel or return your order within 14 days, for any reason and without justification.

Contact

For all return queries, please contact:Email: info@screenmoove.com Phone: 0208 1919223

Contact - Screen Moove - Checkout