StarTech.com 25 ft Black Cat5e Snagless Patch Cable with PoE Support

Thank you for shopping with Atticus Goods, most orders ship for $15.00 dollars under 49LBs. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During high-volume periods, sales, or holidays, processing times may be slightly delayed.

Domestic Shipping

We currently ship within the United States.

Estimated Delivery Times

Standard Shipping: 1–7 business days

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

Shipping destination

Package weight

Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly stated on our website. Shipping is free with orders totaling $500.00 dollars or more under 49LBs.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost, Delayed, or Stolen Packages

We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control.

If your package is lost or significantly delayed, please contact us at support@atticusgoods.com and we’ll do our best to assist you.

For stolen packages marked as delivered, customers should contact the shipping carrier directly to file a claim.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at support@atticusgoods.com

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number

Photos of the damaged item and packaging

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@atticusgoods.comWebsite: www.atticusgoods.com

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Understanding Our Refund Policy

Returns

We want you to love your purchase! If you're not completely satisfied, you have 30 days* to return your item.

*Please note: All custom items and certain products are final sale and not eligible for return, please send us an email before ordering if you would like us to confirm.

To initiate a return, email us at support@atticusgoods.com with your order number and the reason for the return. If you're requesting a replacement due to damage or a warranty issue, please include a photo.

Our customer service team will respond within 24 hours with a Return Authorization (RA#). Once we receive the item(s) in unopened condition and with all original packaging, we’ll issue a refund for the product price. Original shipping charges are non-refundable. If return item is not received within 30 days of RMA being issued no refund will be processed.

Your refund will be processed within 5–10 business days of the returned item's delivery.

Exchanges

To exchange your purchase, initiate a return for your original order following the instructions above. Then, start a new order and purchase the item you want instead. Please note, customers are responsible for return shipping costs.

Damages or Defects

If your item is defective out of the box (scratched, dented, or other defects), please send an email to support@atticusgoods.com with photos and your order number. We will replace the item as soon as possible.

Any product sent back that is not in its original condition is damaged or has missing parts for reasons not due to our error, will not be accepted as a return.

What is Our Refund Policy?

Our Refund Policy outlines the conditions under which customers can request a refund. This policy is essential for ensuring customer satisfaction and trust. If you find yourself unsatisfied with your purchase, you can initiate a refund within 30 days of receipt. However, to be eligible for a refund, products must be returned in their original unopened condition. Therefore, it’s crucial to understand the specific terms that apply to your purchase before requesting a refund.

The Refund Process

Initiating a refund is a straightforward process. To begin, contact our customer service team and provide your order number and reason for the refund. They will guide you through the necessary steps. Usually, refunds are processed within 7-10 business days after we receive the returned items. However, please understand that depending on your bank, it might take longer for the funds to appear in your account.

Exceptions to the Refund Policy

There are specific exceptions to our Refund Policy that you should be aware of. For instance, items that are marked as final sale or have been opened may not be eligible for a refund. Therefore, always check the product details before making a purchase. Additionally, our policy may vary based on seasonal promotions, so it’s essential to read the refund terms during special sales events. This way, you can avoid any misunderstandings and enjoy a hassle-free shopping experience.

How to Request a Refund

Requesting a refund is simple and straightforward. You just need to fill out our online refund request form, providing your order details and reason for the return. After submitting your request, our customer service team will review it. If everything checks out, we will issue the refund within 5-7 business days. We want to make this as easy as possible for you, which is why our team is here to assist you every step of the way.

Why Refunds Are Important

Refunds are not just a customer service feature; they are crucial for customer trust and loyalty. When customers know they can get their money back, they are more likely to shop confidently. This is why our refund policy is generous and clear. We want you to shop without worry, and if something doesn’t meet your expectations, you can count on us to make it right because your satisfaction is our priority.

Contact - Atticus Goods - Checkout