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Last updated: May 26, 2026

This Shipping Policy applies to orders placed with Island Electrical Supply, operated by Americommerce LLC (d/b/a Island Electrical Supply). Thank you for shopping with us — we aim to get your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. Special-order or drop-ship items may take additional time, which will be noted on the product page or in your order confirmation.

Shipping Methods & Delivery Times

We offer standard and expedited shipping options at checkout:

FREE Standard Shipping on orders over $1,000 USD (shipping to the contiguous 48 states; excludes oversized freight items where noted)

Standard Shipping on orders under $1,000: calculated at checkout, typically 3–5 business days

Expedited Shipping: 1–3 business days, calculated at checkout

Shipping times are estimates from the carrier and may vary depending on your location, weather, and carrier delays. Delivery times begin once the order has shipped, not when it is placed.

Shipping Locations

We currently ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may incur additional shipping charges and longer transit times; rates are calculated at checkout.

We do not offer international shipping at this time.

Freight and Oversized Shipments

Some items — including large enclosures, network racks, freight-class equipment, and shipments over 50 lbs or with dimensions exceeding standard parcel limits — ship by LTL (less-than-truckload) freight carrier. Freight shipments are subject to the following:

Curbside delivery. Standard LTL service is curbside only. The carrier is not responsible for moving the shipment inside a building, up stairs, or into a specific room.

Liftgate service. If your delivery location does not have a loading dock, a liftgate is required and may be added at checkout or arranged in advance. Liftgate fees added after shipment are the buyer's responsibility.

Delivery appointment. LTL carriers will typically call to schedule a delivery window. Failure to be available for a scheduled delivery may result in re-delivery fees passed through to the buyer.

Residential and limited-access surcharges. LTL carriers may charge additional fees for residential, rural, construction site, or limited-access deliveries. Where these apply and were not collected at checkout, they will be invoiced separately.

Inspection on arrival. Freight shipments must be inspected before the driver leaves. See "Damaged, Lost, or Missing Shipments" below.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information. You can also log in to your account to view your order status.

Shipping Delays

While we strive to meet delivery timelines, weather, carrier issues, manufacturer backorders, and supply chain disruptions may occasionally cause delays. We are not responsible for carrier-caused delays once a shipment has left our facility or that of our distribution partners. We appreciate your patience and understanding.

Damaged, Lost, or Missing Shipments

We do everything we can to ensure your order arrives safely, but damage and loss in transit can occur. Please follow the steps below so we can resolve the issue quickly.

Parcel shipments (UPS, FedEx, USPS):

•If your package arrives visibly damaged, photograph the box and contents before unpacking further, and contact us within 7 days of delivery at admin@islandelectricalsupply.com .

•If tracking shows your package was delivered but you have not received it, please first check with neighbors, building management, and household members, then contact us within 7 days of the tracking event so we can open a carrier investigation.

•For concealed damage (damage discovered after opening), notify us within 7 days of delivery. Retain all original packaging until the claim is resolved, as the carrier may require inspection.

Freight (LTL) shipments:

Inspect before signing. Before the driver leaves, inspect the shipment for visible damage, missing items, and pallet integrity. Note any damage or shortage on the delivery receipt (Bill of Lading / BOL) before signing. Signing a clean delivery receipt may waive your right to a freight damage claim.

Refuse severely damaged shipments. If the shipment is clearly damaged beyond use, you may refuse delivery. Contact us the same day so we can coordinate replacement.

Photograph everything. Take photos of the pallet, packaging, and any visible damage at the time of delivery.

Notify us within 48 hours. Freight damage claims must be reported within 48 hours of delivery to preserve carrier claim rights.

Once you have notified us, we will coordinate replacement, repair, or refund as appropriate, and where applicable file the claim with the carrier on your behalf.

Questions?

If you have any questions or concerns about your shipment, please contact us:

Americommerce LLC (d/b/a Island Electrical Supply)Email: admin@islandelectricalsupply.com Phone: 516-475-7771

Contact - Island Electrical Supply - Checkout

Last updated: May 26, 2026

This Return and Refund Policy applies to purchases made from Island Electrical Supply, operated by Americommerce LLC (d/b/a Island Electrical Supply).

Returns Made Simple

We stand behind every product we sell. If your order isn't right, we'll make it right — no hassle, no runaround.

Return Window

14 days from delivery

Return Shipping

Free on qualifying orders (see Return Shipping table below)

Refund Method

Original payment method

Condition

Items must include all original packaging and accessories

Return Shipping

Return Scenario

Return Shipping Cost

Defective or damaged on arrival (any order size)

Free — we'll send a prepaid label or arrange pickup

Order qualified for free outbound shipping (original order $1,000+ USD)

Free — we'll send a prepaid label for parcel items

Order under $1,000 USD

Buyer pays return shipping

Oversized / LTL freight (all returns, except defective or damaged on arrival)

Buyer pays return freight

Restocking Fees

We understand that sometimes a product just isn't the right fit. To keep pricing low for everyone, a restocking fee may apply depending on the condition of the return:

Return Condition

Restocking Fee

Unopened, sealed in original packaging

None

Opened, item and packaging in like-new condition

Up to 15%

Opened, packaging damaged or accessories missing

Up to 25%

Non-Returnable Items

The following items cannot be returned:

•Items marked as Final Sale at the time of purchase (clearly labeled before checkout).

•Special-order, custom-configured, or non-stock items ordered specifically for you.

•Items that have been installed, modified, programmed, or activated.

•Items missing the original manufacturer packaging, accessories, manuals, or serial-number labels.

•Software, firmware licenses, and digital activations once redeemed.

Order Cancellation

You may request to cancel an order at any time before it ships. To cancel:

•Email admin@islandelectricalsupply.com or call 516-418-6824 as soon as possible with your order number.

•If the order has not yet been processed for shipment, we will cancel it and issue a full refund to your original payment method.

•If the order has already shipped, it cannot be cancelled, but you may return it under the terms of this policy once it arrives.

•Special-order, custom-configured, or non-stock items may be non-cancellable once the order has been placed with the manufacturer or distributor. If applicable, this will be noted at the time of order or in your order confirmation.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping. Please retain all original packaging until the claim is resolved, as carriers may require inspection.

Business and Wholesale Account Orders

Orders placed through our Business Portal or by verified business account holders are subject to the following additional terms:

Return window. Business account returns must be initiated within 14 days of delivery, the same as standard orders, unless a different window is set in a separate written agreement.

Restocking fees. Standard restocking fees above apply. For special-order or non-stock items, the restocking fee charged by the manufacturer or distributor (typically 15%–25%) will be passed through to the buyer.

Freight and oversized items. Return freight on items shipped by LTL/freight carrier is the buyer's responsibility unless the item arrived damaged or defective.

Approval required. All business account returns require a Return Merchandise Authorization (RMA) issued by us before the item is shipped back. Returns received without an RMA may be refused or subject to additional fees.

Tax-exempt orders. If a return is processed on a tax-exempt order, the refund will be issued in the amount originally paid (net of any restocking fees and pass-through charges).

How It Works

Start your return — Contact us with your order number and reason for return.

Ship it back — For eligible returns, we'll email you a prepaid shipping label. For oversized or freight items, we'll provide return instructions.

Get your refund — Once we receive and inspect the item, we'll process your refund within 3–5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Questions?

We're here to help.

Americommerce LLC (d/b/a Island Electrical Supply)Email: admin@islandelectricalsupply.com Phone: 516-475-7771

Contact - Island Electrical Supply - Checkout