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Metro Baby does not accept returns or exchanges on the below items:

•Feeding accessories

•Breast pumps and breast feeding accessories

•Bathing

•Diapering accessories (including nappies, change pads nappy bins and potty seats)

•Pacifiers and pacifier related products

•Mattresses and cot accessories

•Baby carriers

•Large nursery items and accessories - including cots and change tables

•Prams

•Baby bouncers

•Playmats and rugs

•Items on sale/promotional price

•Maternity/Compression garments

•Car Seats

•Trampolines

•Items with seals broken or items not in the original packaging

•Items ordered via NDIS

Returns must be completed within 10 business days of receiving the goods. Please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. If you would like to do a return, please email our sales team at hello@metro-baby.com.au.

Requests for returns must be emailed to hello@metro-baby.com.au prior for approval.

A credit note/refund will be provided for the item price less shipping costs (if applicable). For certain items, there will be a restocking fee of 20%.

Online purchases must be posted back to us via Australia Post, shipping fees are the responsibility of the purchaser.

If items are returned and do not meet our return requirements, the item will be sent back to the purchaser at their expense.

Please note that any orders paid with Afterpay will only be eligible for a store credit, not a refund.

Contact - Metro Baby - Checkout