Squeaky Clarifying Shampoo

Effective Date: December 27, 2025

At Sani Auri, we approach shipping with the same care and intention that guides everything we create. This policy outlines how and when physical products are shipped once purchased.

Order Processing

Orders are typically processed within 3–7 business days unless otherwise stated at the time of purchase.

Processing time refers to the period between when an order is placed and when it is prepared for shipment. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, limited releases, or special launches, processing times may be extended. Any delays will be communicated clearly.

Shipping Methods & Delivery Times

Shipping times vary based on destination and the shipping method selected at checkout.

Estimated delivery times are provided as guidelines and are not guaranteed. Once an order has shipped, Sani Auri is not responsible for delays caused by carriers, weather conditions, or other factors outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

destination

package weight

selected shipping method

Any applicable shipping fees will be displayed before payment is completed.

Domestic & International Shipping

At this time, Sani Auri may offer domestic shipping within the United States. International shipping availability will be communicated at the time of purchase if offered.

Customers are responsible for any customs duties, taxes, or fees associated with international orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Please allow up to 24 hours for tracking details to update after shipment.

Incorrect Addresses

Please ensure that your shipping address is accurate at checkout. Sani Auri is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply.

Lost, Delayed, or Stolen Packages

Sani Auri is not responsible for lost, delayed, or stolen packages once they are marked as delivered by the carrier.

If you believe your package is lost or delayed, please contact the shipping carrier directly. If assistance is needed, we are happy to help guide you through the process.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

your order number

a description of the issue

photos of the damage

We will review and work with you to resolve the situation appropriately.

Contact

For questions related to shipping, please contact us at:contact@saniauri.com

Closing Note

Sani Auri is committed to thoughtful service and clear communication. This shipping policy exists to ensure transparency while honoring the care that guides our work.

Contact - Sani Auri - Checkout

Effective Date: December 27, 2025

At Sani Auri, we create experiences, products, and offerings with intention and care. This policy exists to provide clarity and fairness for both our community and our business.

Please review this policy carefully before making a purchase.

Beauty Services

Grace Policy:

•A 10-minute grace period is allowed for appointments, subject to a $25 fee.

•If you are more than 10 minutes late, the full balance of the service will be charged.

•Rebooking a new appointment will require both a new deposit and fee.

Cancellation Policy:

•Cancellations made before 30 days of appointment will receive a full refund. Ex. An appointment on July 1st refunds are allowed up until June 1st.

•However, if you cancel on June 14th, the deposit will be forfeited.

No Call No Show Policy:

•Failure to show up for your appointment without prior notice will result in a charge for the full cost of the service.

Deposit & Reschedule Policy

•Reschedules made more than 30 days before the appointment will allow a transferable deposit. For example, if you reschedule an appointment on July 1st, you can transfer the deposit up until June 1st.

•However, if you reschedule on July 14th, the deposit will be forfeited.

Experiences, Events & Gatherings

This includes ticketed experiences and any future in-person or virtual events.

All event tickets are non-refundable unless otherwise stated.

This policy helps us plan thoughtfully and honor commitments made to vendors, partners, and venues.

Transfers

Tickets may be transferable unless explicitly noted

Transfer instructions will be provided with event details

Event Changes or Cancellation

If Sani Auri cancels an event or makes a significant change (date, location, or format), ticket holders will be offered:

a full refund or

the option to transfer the ticket to a future experience

Digital Products & Content

This includes digital downloads, guides, courses, memberships, or other digital content.

All digital purchases are final and non-refundable.

Due to the immediate access and downloadable nature of digital products, refunds cannot be issued once access has been granted.

If you experience technical issues accessing your purchase, please contact us so we can assist.

Physical Products

If physical products are offered (such as merchandise or goods), the following applies:

Returns

Returns are accepted within 14 days of delivery

Items must be unused, unworn, and in original condition

Original packaging must be included

Non-Returnable Items

Sale items

Limited-edition or special-release products

Personalized or custom items

Refunds

Approved refunds will be issued to the original payment method

Shipping fees are non-refundable

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery with:

your order number

a brief description

photos if applicable

We will work with you to resolve the issue promptly.

Exceptions & Consideration

We understand that unexpected situations can arise. While this policy applies in all standard circumstances, we encourage you to reach out if you have a concern.

Any exceptions are granted at the sole discretion of Sani Auri.

Contact

For questions related to returns or refunds, please contact:hello@saniauri.com

Closing Note

Sani Auri is built on trust, intention, and mutual respect. This policy exists to ensure clarity while protecting the integrity of the experiences and products we create.

Contact - Sani Auri - Checkout