Squat Rack

Bet you can’t wait to receive your new products. Well if you get your order placed before 2pm we aim to get orders dispatched on the very same day. Order received after 2pm will be dispatched on the next working day. Deliveries usually take just 1 working day to England, Scotland and Wales but sometimes, due to events outside our control, they can take a little longer.

Please note, delivery may take longer when an order is placed near a bank holiday.

Deliveries to Scottish highlands usually take 2-5 working days and in some cases can incur an additional charge.

Deliveries to Northern Ireland and Republic of Ireland usually take just 2-3 working days from dispatch. Some larger orders may need to be signed for on delivery so in these cases we will phone you before dispatching to make sure you are going to be available. We really are about empowering customers by providing quality products that offer excellent value for money. For orders outside of mainland UK, we try to keep delivery costs to an absolute minimum and these are added to orders at the checkout.

Contact - Monster Shop UK - Checkout

1. Cancelling Before Dispatch

If you change your mind before your order has been dispatched, you can cancel it by emailing us at help@monstershop.co.uk or calling us on +44 (0)1347 878 887.We will confirm the cancellation and arrange your refund.

2. Statutory 14-Day Cooling-Off Period

In line with UK and EU consumer law, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.

•Items must be returned unopened and in a resalable condition.

•You are responsible for return shipping costs and for using a courier service that provides tracking/insurance.

•Once we receive the returned item in resalable condition, we will issue a full refund of the original purchase price.

3. Extended 30-Day Returns Policy (Commercial Policy)

We also offer an extended returns window of 30 days from the purchase date.

•Items must be returned in perfect working order.

•You must contact our Customer Care team on +44 (0)1347 878 888 to obtain a returns reference number before sending anything back. Returns without a valid reference cannot be processed.

Once we receive your item, our Quality Care team will inspect it. If the product is not in unopened/resalable condition, it will be graded according to our scale below, and your refund will reflect its resale value.

Product Grading Scale:

Used – Like New: Perfect working condition, packaging may show damage. Full functionality and all essential accessories included.

Used – Very Good: Very good condition, limited use, may have minor cosmetic marks. May arrive in damaged/repackaged box. Could be missing non-essential accessories.

Used – Good: Good condition with signs of moderate use. Minor cosmetic damage (e.g. scratches). May be missing some accessories.

Used – Acceptable: Noticeable signs of use (scratches, dents, worn edges). May be missing important accessories. Still functional.

Used – Not Functional: Does not work or cannot be resold. No refund will be given.

Example:

If you return a product purchased new for £80 and it is graded Used – Very Good (resale value £70), your refund will be £70.

4. Refunds

•Once your return has been inspected and graded, we will notify you of the outcome and process the appropriate refund.

•Refunds will be issued to your original payment method.

•Please allow up to 7 working days for the funds to appear in your account.

5. Important Notes

•A valid returns reference number is required for all returns.

•You are responsible for ensuring products are securely packaged for return.

•This policy applies in addition to your statutory rights.

Your statutory rights are not affected.

Contact - Monster Shop UK - Checkout