SPRING STEP FUSARO LOAFER SHOE

Shipping Information

Click a link below for information about shipping and delivery

•Shipping Options

Same-Day Shippin g

•International Shipping

Package Protectio n

•Delivery Times

•Order Tracking

Shipping Options

FREE

Springstepshoes.com currently offers FREE FedEx Ground shipping service to the following US geographical locations and address types on all orders over $75:

•All 48 C ontiguous States

•P.O. Boxes and military APO/FPO addresses

•When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address

•We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

•Please allow an additional 2 weeks for PO BOX, APO or FPO address deliveries. If you have a physical address we can ship to, it is advised to do so to ensure a speedier delivery time.

$7.95 Ground Shipping

Springstepshoes.com currently offers FedEx Ground shipping service to the following US geographical locations and address types at a flat and non-refundable rate of $7.95 on all orders under $75:

•All 48 continental States

•P.O. Boxes and military APO/FPO addresses

•When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address

•We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date

Please note - If your order is under $75 and includes items shipping from multiple warehouses, your order is subject to multiple $7.95 shipping charges depending on the number of warehouses.

EXPEDITED

Springstepshoes.com offers expedited shipping services via FedEx Service. Please check the shipping rates at the time of checkout. At the moment, we do not ship expedited orders from our retail locations.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.

We do our best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Currently ALL expedited shipping fees are non-refundable.

Please contact customer care if you have questions about when to expect your package.

For information on international shipping options, see below .

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SAME-DAY SHIPPING

SpringStepShoes.com offers same-day shipping for all items purchased on our website if the order is placed before 12:00 PM EST between Monday to Friday except holidays.

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International Shipping

To accommodate international purchases, SpringStepShoes.com offers several solutions:

•SpringStepShoes.com is now shipping via FedEx International service to select international destinations. For a list of countries SpringStepShoes.com ships to, click here . Please check back frequently if your country is not listed, as we continue to expand our list of destination countries.

•For shipments to international countries, simply select the appropriate destination country during the checkout process. For detailed information on SpringStepShoes.com’s policies and procedures for international shipping, click here .

Unfortunately, we cannot ship internationally from our retail store locations. For this reason, orders may be cancelled within 24hrs of being placed. We apologize for the inconvenience.

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Package Protection with Spring Step Shoes

What is “Free Returns & Shipping Protection" Coverage?

By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost. Additionally, you’re protected in case of lost or stolen packages, enabling you to file claims with ease.

Once your package has left our warehouse, we are unable to cancel or modify the shipping protection coverage due to its activation.

If you decide not to purchase this coverage, you can still return items, but a $7.00 return shipping fee will be deducted from your refund. All returns must follow the guidelines outlined below.

Shipping Policy: Lost or Stolen Packages

We understand how frustrating it can be when a package goes missing or is stolen. To help protect your orders, we offer shipping protection at checkout, which covers lost, stolen, or damaged packages.

If shipping protection is not purchased, Spring Step Shoes cannot be held liable for packages confirmed as delivered by the carrier. Once a package is marked as delivered, we are unable to issue refunds or replacements for lost or stolen items.

What You Can Do In The Event Of Lost/Stolen Package:

If your package is confirmed as delivered but you haven’t received it after allowing 5 days post marked delivery, here are some steps you can take:

For claims on lost or stolen packages with the purchase of shipping protection coverage, please contact customer care via email, service@springstepshoes.com or start a claim within your customer portal within 10 days of the marked delivery date. Please note that any claims after this 10-day period, the shipping protection coverage will be considered void and we are unable to move forward with the claim process.

In either scenario, please attempt the following to track your Lost/Stolen Package:

Check with Neighbors: Sometimes carriers deliver to a nearby address by mistake.

Look for a Safe Spot: Check porches, side doors, garages, or mailrooms where the carrier may have left the package.

Contact the Carrier: Reach out to the carrier directly with your tracking information for assistance in locating your package.

File a Police Report: If you believe your package was stolen, we recommend filing a report with your local authorities.

Protect Your Orders in the Future

For added peace of mind, we strongly encourage purchasing shipping protection at checkout. With this option, your order is fully covered in the event of loss, theft, or damage, and we’ll take care of resolving the issue quickly.

If you have additional questions or need further assistance, feel free to contact us at service@springstepshoes.com. We’re here to help!

Delivery Times

Typically please allow 3-10 business days for receipt within the United States when you order with free FedEx Standard Ground Service.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.

We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

To learn how to track your order, click here .

Please refer to the FedEx Ground Service Map to determine transit times once you item is shipped. This map illustrates service schedules in regular business days.

If shipping to a PO Box, please allow additional time for FedEx to deliver.

International orders are shipped via FedEx International service. Delivery time to international destinations is typically 3-14 days after order confirmation. Please note that delays which are beyond our control can occur in customs. A tracking number will be emailed to you upon shipment to allow you to monitor the progress of your shipment.

Order Tracking

If you provide a valid email address when you order, you will receive two confirmation emails:

•Almost immediately after you place an order, you will receive an email with the subject "Order Confirmation for order number #####". This email confirms your order was received and is being processed.

•When your order ships, you will receive an email with the subject "Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

Once you receive an Order Shipment Confirmation email for an item, you may track its shipment using either of the following ways:

•Click the link provided in the "Order Shipment Confirmation" email.

•Visit the FedEx Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the FedEx Tracking form.

If your order appears late, you should consider the following:

•Delivery occurs only on business days, Mondays through Fridays. At the moment we do not offer Saturday delivery.

•There are certain holidays that carriers do not pick up or deliver, as well as holiday times can also cause delay due to higher shipping volumes by the carrier.

•It may take 24 hours before tracking information appears on the FedEx website.

SHIPPING HOLIDAYS We'd love to ship your items out any time of any day, but we work on a different schedule than our mail carriers. Listed below are the days when FedEx won't pick up or are experiencing higher shipping volume. Please give your package a few more days to arrive if you've ordered something around one of these dates.

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We want you to be completely satisfied with your Spring Step products. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase from www.SpringStepShoes.com , please return the item to us within 30 days of ship date in its original, unworn condition for a refund or exchange.

OUR STANDARD POLICY

Returns are SIMPLE. If you choose to return for a refund, we'll give you one prepaid return-shipping label. Please note that if you choose to use this return label, there is a $7.00 return shipping fee that will be deducted from your return. If your purchase was not made through www.springstepshoes.com , please first go back to the retailer where the shoes were purchased. Our authorized retailers are equipped with the knowledge and expertise to further assist you. If you are redirected back to us by the retailer, please contact our customer service team in order to let us know who you spoke with, send a copy of your receipt and pictures of the proposed defect.

FINE DETAILS

•All items returned must be in UNWORN and ORIGINAL condition and include all original tags.

•All original packaging and original shoe box should be included.

•A $10 restocking fee will be applied to all shoes returned without a shoe box.

•Please send the original shoe box back to us inside a protective shipping packaging (this does not need to be the original shipping box)

•Items must be sent back within 30 days from the purchase receipt.

•We will provide you with one prepaid FedEx return-shipping label.

•You can also use your preferred shipping carrier to send us back unworn product(s). You will not be charged $7.00 return shipping label if you purchase postage at any post office or parcel shipping location you choose, and send the package to us. It will be your responsibility to ensure that the package is returned to us, and we highly suggest to use traceable shipping method. Please communicate your tracking number to customer care via phone email or chat.

•All returns must be shipped to our return facility: Spring Step Shoes; 1001 W McNab Road, Pompano Beach, FL 33069, USA.

•Refunds are applied via the original payment method within 3 business days of receipt at our warehouse and up to 7 business days during peak season.

•Allow 3-5 business days for your credit amount to appear on your bank statement once we refund your return item(s).

•Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase.

•Unfortunately, we cannot reimburse any shipping fees added to your original order.

•Returns from the "Buy One Get One" sales: The purchase of two pairs is what qualifies you for the discount during our "Buy One Get One" Sale Event. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of return.

•Returns from the Min Purchase Required sales: The minimum order amount specified in the sale event is what qualifies you for the discount during our Min Purchase Required promotion. Accordingly, the discount is deducted from the refund total if minimum order amount is not met after return. The discount may be retained if an exchange is made at the time of return.

•If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.

For our full return policy, visit our Returns & Exchanges Page

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REFUNDS (if applicable)For Returned Merchandise - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment, within 7 business days of receipt.

For Promotion and Price Adjustments – If your order qualifies for a promotion or a price adjustment, after contacting service@springstepshoes.com about your request, please allow up to 2 business days after manager approval of the request. If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment, within 7 business days of approval.

Late or Missing Refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at service@springstepshoes.com.

Exchanges (if applicable)All exchanges are treated as new orders, and can be for either the same style and/or another item.

If you place an exchange order, and let us know prior to the return arriving to us, we can waive the $7 return label fee.

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