Spinning Rainbow Drum

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. We do not take responsibility for the wrong address entered. If you entered the wrong address, please send us an email as soon as possible.

If your tracking information states that your package was delivered and you have not received it, please inform us as soon as possible.

Due to high demand, delivery takes between 7-10 business days from the date order has been processed.

After your payment is authorized and verified, it can still take 3-5 business days to process your order. The delivery timeframe is just an estimate and does not include weekends and public holidays.

***IMPORTANT:

Provided delivery times are only estimated. We are not responsible for carriers' delays.

If for any reason (for instance: wrong address or incomplete address, missing buzzer number or simply a package was not picked up by purchaser), the package is returned to us, you agree to pay the return delivery costs as well the original delivery costs.

For International Customers: Custom fees may apply and are the sole responsibility of the purchasers.

Contact - PlaybyZayn - Checkout

Thank you for your order!

If you are not 100% satisfied with your purchase, we're here to help.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate an exchange, you can contact us at playbyzayn@gmail.com . If your exchange is accepted, it will be subject to availability of the specific item or you will be issued store credit. You can always contact us for any exchange question at playbyzayn@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Contact - PlaybyZayn - Checkout