Spine Align Pro

We aim to process and despatch your orders as promptly as possible. Delivery times may vary depending on the warehouse from which the item is shipped:

📍 Products available in our local warehouses: Delivered within 1–3 working days.🌍 Products shipped from our international warehouses: Estimated delivery time can be viewed during checkout under the shipping options.

We offer a range of shipping methods to suit your delivery preferences. For customers seeking quicker delivery, we provide expedited shipping alternatives. Shipping fees are based on the weight of your order and the chosen delivery method.

Once your order has been despatched, you will receive a shipping confirmation email with tracking details, enabling you to easily follow your order’s progress.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not entirely happy with your order, you may return it within 14 days.

Returned items must be:✅ Unused, unworn and in their original packaging✅ With all tags attached

Custom-made or hygiene-related products cannot be returned. Please refer to product descriptions for more details.

To initiate a return, please contact our customer support team with your order number and reason for return. We’ll provide instructions and, if applicable, a return shipping label.

Once we receive your returned item(s), we’ll process them as quickly as possible. If approved, your refund will be issued to your original payment method within 5–7 working days, less any applicable return postage fees.

Thank you for shopping with us! 😊

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@marcapon.com . Please note that returns will need to be sent to the following address: USA Return Address:Elonti LLC Preplarge # 2118528 Nicholson Rd. , 08030 Gloucester CityNew Jersey, United StatesPhone: +1 (609) 613-0645TURKEY Return Address:Çengelköy Mh, Kaldırım Cd, No: 26 Adalet Hanım KonaklarıPostal Code: 34680Istanbul / TURKEYPhone: +90 533 272 82 45

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@marcapon.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.For EU customers: Items from our Lingerie collection and Pre-Owned Collection are final sale and cannot be returned under the right of withdrawal.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations You may cancel your order at any time before it has been fulfilled and shipped. To cancel, contact us at info@marcapon.com as soon as possible. Once an order is fulfilled, the standard return process applies.

European Union — Right of Withdrawal If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. This period is extended if it ends on a weekend or public holiday.To exercise this right, contact us at info@marcapon.com before the 14-day period expires.Please note that the following items are excluded from the right of withdrawal (final sale): items from our Lingerie collection and items from our Pre-Owned Collection.Returned items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we've approved your return, please contact us at info@marcapon.com .

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