Space-Saving Compression Sofa Bed - Nordic Comfortable, Supportive & No Assembly Required For Living Room & Bedroom

Faster Shipping Available

If you require expedited shipping, we may be able to offer faster delivery options depending on your location. Please contact our support team for more information.

Email: lumendatr@outlook.com

Shipping Destinations

Lumenda currently ships to customers worldwide. If your country is not available at checkout, please contact our support team for assistance.

Email: lumendatr@outlook.com

Order Processing Time

All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed during checkout.

Estimated delivery times:

5-15 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

Tracking numbers typically become active within 24-48 hours after shipment.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at lumendatr@outlook.com

To help us resolve the issue quickly, please retain all packaging materials and provide clear photographs of the damaged product and packaging.

Returns & Refunds

We want you to be completely satisfied with your purchase.

For detailed information regarding returns, exchanges, and refunds, please review our Return & Refund Policy page.

If you have any questions regarding your order, feel free to contact us at:

lumendatr@outlook.com

Contact - Lumendat - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at lumendatr@outlook.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at lumendatr@outlook.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lumendatr@outlook.com.

Contact - Lumendat - Checkout