soundcore Nebula SpaceFlow | AI Mapping Projection Accessory for Nebula X1 Pro & X1

Shipping Method

We offer free Standard Shipping on all orders. Premium shipping options are available exclusively to registered members on our website.

Notes:

If your order includes pre-sale items, the delivery timeframe will depend on their availability.

For guaranteed delivery times, please complete payment on the same day by 12:00 PM (noon).

Eligible Users

Shipping Method

Shipping Time

Costs

Registered Members Only

Next-Day Shipping

1-2 business days

Under 12 pounds, $9.99Over 12 pounds, $14.99

Registered Members Only

Express Shipping

1-3 business days

Under 12 pounds, $6.99Over 12 pounds, $9.99

All Customers

Standard Shipping

3-7 business days

Free

General Shipping Policies

Delivery Method

Amazon is our logistics partner for shipping soundcore products and will select the carrier best suited for efficient delivery to your location.

Estimated Delivery Window

You can find the estimated delivery window for your package at the Order Tracker and order notifications once made available.

While most orders are delivered within the estimated timeframe, factors such as flight schedules, weather, and other external conditions may affect delivery. Additionally, orders containing preordered or customized items may have extended delivery times. For the latest updates, please refer to the tracking information provided.

Tracking Your Order

Track your soundcore order via the "Your Orders" section. For more tracking information, visit our Order Tracker.

Shipping Restrictions

Some items may be subject to shipping restrictions due to local or state regulations, hazardous materials, oversized dimensions, or address types that cannot be serviced by some carriers.

Important Information

soundcore is not responsible for delays in delivery caused by natural events or other factors beyond our control. This includes delays experienced by the courier, including customs clearance.

Risk and Loss

All orders are shipped under a shipment contract, meaning risk and ownership transfer to the customer upon delivery to the carrier.

If you purchased shipping insurance, you can file a claim through the "Order Center" for any loss, damage, or delay during transit.

Claims Processing

Reports of lost, missing, incorrect, or damaged items must be filed within 7 days of the order's delivery date. For incorrect or damaged items, please include photos with your claim. soundcore reserves the right to limit or decline reshipments or refunds as necessary. Courtesy reshipments are not eligible for return or refund.

Frequently Asked Questions

I ordered multiple items. Will they be delivered together?

We aim to deliver all items together. However, different shipping methods may be applied depending on the product, so some items may arrive separately. You will receive a shipment notification for each item as it ships.

Can I change my delivery address after shipment?

Unfortunately, we cannot modify the delivery address once an order has been shipped.

What should I do if I receive the wrong product?

Please get in touch with our customer support team at service@soundcore.com immediately.

How to Use the Worry-Free Purchase Service

Select the Worry-Free Shopping option on the cart or checkout page.

Notes:

1. The coverage period is 90 days from the date of order shipment.

2. Return shipping insurance covers shipping fees for returns or exchanges within 120 days from the date of order receipt.

3. Orders over $5,000 are not eligible for this benefit.

For detailed coverage and usage instructions, please refer to the Guide to Using Free Return Shipping .

Introduction

soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Category

Name / Series

Warranty Period

30‑Day Return Policy

Speaker

All Series

18 Months

• Undamaged products can be returned for a full refund, regardless of the reason.• Returns must include all accessories and original packaging.• Buyer covers shipping for non‑quality claims.• Inspection required prior to refund.• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.

Headphones

All Series

18 Months

LED Light Strip

All Series

12 Months

Projectors

Nebula X Series (X1 and X1 Pro)

Main Unit: 2 yearsWireless Speakers / Microphones: 1 year

• Refund within 30 days from order date if product is unused and undamaged. If the product has been opened, but not used, we may make a 10% deduction from the value of your refund to reflect repackaging costs.• Returns must include all accessories and original packaging.• Buyer covers shipping for non‑quality claims.• Inspection required prior to refund.• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.

Projectors

Except Nebula X Series

12 Months

Projectors

Refurbished Projectors

3 months

Accessories

Space Flow

1 year

Accessories

10 ft Silent Inflatable Screen (120″)

Screen: 2 years; Air Pump: 1 year

Accessories

16.7 ft Silent Inflatable Screen (200″)

Screen: 2 years; Air Pump: 1 year

Extended Holiday Returns Window

Similar to previous years,

soundcore will temporarily extend its standard return window during the holiday season to ensure a smooth shopping experience and account for potential delivery delays. Our 2025 Extended Holiday Returns Policy applies to orders placed between November 12, 2025 and December 31, 2025 . Items purchased within this period can be returned until January 31, 2026, or within 30 days after receiving the product, whichever is later. This policy covers all products purchased directly from the official www.soundcore.com website. While the return window will be extended, all other return conditions and eligibility criteria remain unchanged. If you have any questions regarding your order or return process, please contact our customer support team at

service@soundcore.com — we’re here to help.

30-Day Money-Back Guarantee for Any Reason

The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by soundcore. If you have purchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

I. General Return Eligibility

Undamaged products may be returned for a refund within 30 days of purchase, excluding corporate or bulk orders (10 units or more), which are not eligible for refund.

Once the returned item arrives at soundcore ' s warehouse for inspection, the refund process will begin.

Basic return requirements (applicable to all products, including projectors and accessories):

Returns must include all accessories.

Items must include their original packaging .

For non‑quality‑related returns, the buyer is responsible for shipping costs.

For non‑quality‑related returns, soundcore refunds only the product purchase price (after inspection approval).

Returns may be rejected if products do not meet the above requirements.

Crowdfunding orders ( Kickstarter , Indiegogo, etc. ) are not eligible for soundcore's 30‑day money‑back policy and must follow their platform ' s return rules.

II. Projector and Accessory Policy

All projector models and accessories purchased from s oundcore ' s official store can be returned within 30 days of receipt if the items are complete and in " as‑new " condition — meaning unused and undamaged.

If the product has been opened but not used , soundcore may apply a 10 % deduction from the refund to reflect inspection and repackaging costs.

For products purchased through third‑party retailers, refunds and returns must be handled directly with those sellers

How to return an item at soundcore.com?To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here .

If you have a soundcore account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by soundcore or soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase.

soundcore's limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally bought in, or purchased online through an authorized channel but shipped to a country outside of that channels region.

Quality-related warranty claims on purchases made through soundcore’s authorized distributors and retailers are handled through soundcore.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, soundcore will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

•Buyer must provide sufficient proof of purchase

•soundcore must document what happens when buyers troubleshoot the product

•The defective item’s serial number and/or visible proof depicting the defect are required

•It may be necessary to return the item for quality inspection

•Valid proof of purchase:

•Order number from online purchases made through soundcore or soundcore’s authorized resellers

•Sales invoice

•Dated sales receipt from an authorized soundcore reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

•Returning products for any reason other than a proven defect

•Warranty claims on items taken outside the original country of purchase

•Buyer’s accidental returns

•Returning personal items

•Returning items claimed to have defects but found by soundcore quality control to be in working condition

•Returning defective items using international shipping

•Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

Not Covered Under Warranty:

•Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers