Solid Wood Dining Table & Bench Set | Handmade Rustic-Modern Set

Colour Furniture Limited (“we”, “us”, “our”) operates https://www.furniturebycolour.com .By placing an order through our website, you agree to the terms outlined in this Shipping Policy. This policy is designed to clearly set expectations and protect both parties.

1. General Information

All products sold by Colour Furniture are handmade and made to order.

Because each item is produced individually:

Dispatch times vary depending on the product and production schedule

Stock availability refers to materials rather than finished items

In rare cases where materials are unavailable, we will contact you to discuss revised timelines or a refund where appropriate

2. Shipping Costs

Shipping costs are calculated at checkout based on item size, weight, and destination

Shipping fees are collected at the time of purchase

The shipping price shown at checkout is the final shipping cost charged

3. Dispatch & Processing Times

Orders are prepared and dispatched according to the shipping option selected at checkout.

Processing Time Options

7 Working Days Processing Option

Orders are prepared for dispatch within 7 working days

This timeframe refers to production and preparation only

Courier transit time is not included

14 Working Days Processing Option

Orders are prepared for dispatch within 14 working days

This timeframe applies only to order preparation, not delivery

Working Days

Monday to Friday, excluding public holidays

Once dispatched, delivery timelines are controlled by the courier.

4. Delivery Timeframes

Domestic Deliveries

Estimated transit time: 2–7 working days, depending on location and courier.

International Deliveries

Estimated transit time: 3–10 working days, depending on destination and the courier selected.

Delivery times are estimates only and may vary.

5. Tracking Information

Once your order has been dispatched, you will receive a tracking link via email to monitor your shipment.

6. Delivery Address Changes

Delivery address changes may be requested before dispatch only.

Once an order has been dispatched, we are unable to make changes to the delivery address.

7. P.O. Box & Military Addresses

P.O. Box addresses are supported via postal services only

Military addresses are supported via USPS only

Courier services are not available for these address types

8. Items Delayed, Lost, or Damaged in Transit

Damaged Deliveries

If your parcel arrives damaged:

Please refuse the delivery where possible

Or contact us within 5 days of delivery with photos of the damage

Lost Parcels

If tracking shows no movement or the parcel is deemed lost:

We will initiate an investigation with the courier

A replacement or refund will be issued once the courier confirms the outcome

9. Insurance

Parcels are insured for loss or damage up to the value declared by the courier.

Replacements or refunds will be processed once the courier’s investigation is complete.

10. Duties, Taxes & International Orders

Sales Tax

Sales tax is applied at checkout where required by law.

Import Duties & Taxes

For international orders:

Import duties and taxes may be payable upon arrival

These charges are the responsibility of the customer

If duties or taxes are refused:

The order will be returned at the customer’s expense

A refund will be issued for the product value only

Original and return shipping costs are non-refundable

11. Cancellations

Due to the handmade and made-to-order nature of our products:

Orders may be cancelled within 48 hours of purchase, provided production has not started

After 48 hours, or once production begins, orders cannot be cancelled

If an order has already been dispatched, cancellations are no longer possible, and the order will be handled in line with our Returns Policy.

12. Courier Delays & Responsibility

Once an order has been dispatched:

Delivery timelines are controlled by the courier

We are not responsible for delays caused by couriers, missed deliveries, or incorrect address details provided at checkout

13. Contact Information

If you have questions about shipping, delivery, or tracking, please contact us at:

Email: sales@furniturebycolour.com Business Name: Furniture By Colour

Contact - Colour Furniture - Checkout

Furniture By Colour – Returns, Exchanges & Customer Support Policy

At Furniture By Colour, we take pride in creating handmade, made-to-order furniture for each customer. While we hope you love your purchase, we understand that issues can occasionally arise. This policy outlines the conditions under which returns, exchanges, cancellations and customer support are handled.

1. Handmade & Made-to-Order Items

All items sold by Furniture By Colour are handmade and produced individually to order.

Because of this:

•Items are not eligible for return or exchange due to a change of mind.

•Natural variations in colour, wood grain, texture and finish are a characteristic of handmade furniture and are not considered defects.

•This policy is in accordance with applicable consumer rights relating to made-to-order and bespoke goods.

2. Order Cancellations

As production of our handmade furniture begins shortly after an order is placed, customers may cancel their order within 24 hours of purchase.

After this 24-hour period, orders are considered to have entered production and cannot be cancelled unless required by applicable consumer law.

3. Reporting an Issue

If your order arrives damaged, faulty or incorrect, you must notify us within 5 days of delivery.

Please include photographs of the issue where applicable.

Requests submitted after this period may be declined unless your statutory consumer rights provide otherwise.

4. Eligible Returns

Returns will only be considered where:

•The item is faulty.

•The item was damaged during transit.

•The incorrect item was supplied.

All requests are assessed on a case-by-case basis.

5. How to Request a Return

Please contact us by email at:

info@furniturebycolour.com

Please include:

•Your order number.

•A description of the issue.

•Clear photographs where applicable.

If your request is approved, we will provide further return instructions.

6. Condition of Returned Items

Where a return has been authorised:

•Items must be returned in their original condition.

•Items must not have been used, assembled or altered.

•Original packaging should be used wherever reasonably possible.

Returns received in an unsuitable condition may be refused or subject to a reduction in any refund where permitted by law.

7. Return Shipping

Unless the return is due to our error or a confirmed fault:

•Customers are responsible for return shipping costs.

•Returns must include valid tracking information.

Furniture By Colour cannot accept responsibility for returns lost in transit where tracking has not been provided.

8. Refunds

Approved refunds will:

•Be issued to the original payment method.

•Be processed once the returned item has been received and inspected.

Original delivery charges are non-refundable unless the return results from our error or a confirmed fault.

9. Exchanges

Exchanges are subject to approval.

To request an exchange, please email:

info@furniturebycolour.com

Please include:

•Your order number.

•Details of the item you wish to exchange.

As our furniture is handmade to order, exchanges are generally available only where the original item is faulty or incorrect.

10. Items Not Eligible for Return

The following are not eligible for return or exchange:

•Made-to-order or bespoke furniture where no fault exists.

•Items reported outside the stated reporting period.

•Items showing signs of use, assembly, installation or damage after delivery.

•Orders cancelled after the 24-hour cancellation period has expired.

11. Customer Support & Communication

Furniture By Colour provides customer support exclusively via email and WhatsApp .

This allows us to maintain an accurate written record of all communications relating to orders, deliveries, returns and customer enquiries, ensuring information remains clear, consistent and fully documented.

At this time, we do not provide telephone support or outbound customer phone calls.

Support is available through:

Email: info@furniturebycolour.com

WhatsApp Chat Service: 07776 788524

We kindly ask customers to use these official communication channels for all enquiries. This helps us ensure that every conversation is accurately recorded and that all customers receive consistent and efficient support.

Contact - Colour Furniture - Checkout