Solid Wood Console Table

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 3 working days. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at info@interdesignboutique.com so that we can help.

✔ FREE Delivery - UK Mainland Only* ✔ Standard delivery orders will typically arrive within 3-7 working days.

✔ All standard deliveries are managed Monday to Friday and cannot be scheduled for a specific day or time.✔ A text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* Only applies to the first attempted delivery.

** A delivery surcharge will apply on the extended areas and these charges vary depending on the logistics partner as well as the product profile.

The following areas are considered extended:

•Inverness (IV)

•Kilmarnock (KA)

•Kirkcaldy (KY)

•Kirkwall (KW)

•Lerwick (ZE)

•Outer Hebrides (HS)

•Paisley (PA)

•Perth (PH)

•Aberdeen (AB)

•Dundee (DD)

•Dumfries and Galloway (DG)

•Falkirk (FK)

•Isle of Wight (PO30-PO41).

•Republic of Ireland and Northern Ireland

We currently use 2 logistic partners to ship our products within the UK. Furthermore, our entire product profile is classified under 2 categories -

· Small Parcel Service – via DHL

· Large Parcel Service – constitutes One Man and Two Man delivery service – via XDP

Small Parcel

DHL

Zones

Location

Surcharge (Ex VAT)

Zone A

England & Wales

Free

Zone B

Lower Scotland

Free

Zone C

Higher Scotland & Northern Ireland

£22.00

Zone D

Islands / Offshore

£24.00

Zone E

Republic of Ireland

£35.00

Large Parcel

XDP

Zone

One Man

Two Man

Zone A

Free

Free

Zone B

Free

£10

Zone C

£22

£32

Zone D

£28

£100

Zone E

£42

No service available

Zone F

£70

No service available

Zone G

£70

No service available

Contact - InterDesign Boutique - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us.

Please ensure your item is returned to us in its original packaging, unused, unassembled and in a resaleable condition.

Any fittings (bolts, knobs, etc) must also be returned.

We are unable to accept responsibility for items lost or damaged in transit back to us.

All 'Change of Mind' returns is subject to a collection fee which will be deducted from your refund.

Parcel Delivery = £32.40 (£27.00 + VAT)

One Man Delivery = £61.20 (£51.00 + VAT)

Two Man Delivery = £145.20 (£121 + VAT)

All damage/faulty returns must be submitted with complete evidence and information within 2 working days of your delivery.

In the event of the customer changing their mind, items must be returned in perfect condition. If the original packaging has been disposed of, the customer will be responsible to repackage the item adequately in order for this to be returned. Photos will be requested to ensure this request has been completed. We ask that cardboard is used to cover all corners and that the whole item is wrapped and secured using bubble wrap. Failure to do so may result in an increased return charge of £110 to cover an additional collection service.

To start a return, you can contact us at returns@interdesignboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once received the items will be inspected and a refund issued within 14 days.

DAMAGES AND ISSUES

Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate this when signing for delivery whilst the drivers are present.

Notify us no later than 2 working days from the date of received delivery by email at returns@interdesignboutique.com.

All items and parts of items must be checked for any damage prior to assembly.

A clear picture of the defect must be included with your submission together with a brief explanation of the issue to enable our returns team to make a decision against your claim.

We aim to process the request and revert within 2-5 business days.

If we accept your claim, we will arrange a collection of the goods on an agreed date and once we have analyzed that the goods are either damaged or defected, we will offer one of the below options according to your own claim:

(a) Issue a discount (b) Provide you with a full or partial refund (c) Replace the Goods (d) Repair the Goods

EXCEPTIONS & NON-RETURNABLE ITEMS

We are unable to accept returns on assembled furniture, sale items or gift cards.

We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.

We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.

Contact - InterDesign Boutique - Checkout