Solid Oak Outdoor Garden Stool

Last Updated 07/01/26

Ashford Blake Shipping Policy

Ashford Blake is committed to ensure a smooth shipping and delivery experience for all customers. Please carefully review our shipping policies as outlined below:

1. Production Lead Time:

Due to the bespoke nature of our furniture, each piece is intricately crafted upon placement of your order. The production time can take up to 6 weeks and varies depending on the specifics of the ordered item. However, most orders are fulfilled sooner.

2. Delivery:

We offer three delivery service levels to suit different order values and requirements:

•Free two-man delivery & assembly on all orders over £1,000

•Curb-side delivery on orders under £1,000*

•Two-man delivery & assembly on orders under £1,000*

*Available as a paid upgrade.

All delivery charges are clearly calculated and displayed at checkout.

Please note that third-party, off-the-shelf items such as chairs and barstools are excluded from our assembly service. These items may be dispatched separately and shipped directly from our suppliers.

For first-floor deliveries and above, we will make every attempt to get your new piece of bespoke furniture up stairs if possible, but we cannot guarantee it. For large items you may be asked to provide pre-delivery access information to help us plan accordingly.

Once your order is ready, we will notify you and arrange shipment. Since we have a made-to-order model, delivery may take place anywhere up to 8 weeks from the time of purchase, but most orders are delivered much sooner.

Our delivery methods vary depending on the nature of your order. At times, we expedite the shipping process by dispatching furniture directly from our suppliers at different times, thereby reducing the time it takes for your items to arrive. This approach not only lessens the use of packaging materials but also decreases the number of miles driven, contributing to our environmental conservation efforts. It's part of our ongoing initiative to minimise our ecological footprint.

Please note that if you are not available, cannot be reached, or have not made appropriate arrangements for receipt of the delivery on the agreed-upon date, which you will have confirmed in advance, a redelivery fee will be charged for any further delivery attempts. We will notify you well before the scheduled delivery to coordinate and confirm a specific date and time slot for delivery. Should a redelivery be necessary because of the aforementioned circumstances, we will endeavor to reschedule it at the earliest opportunity. However, please be aware that it may take up to 6 weeks for us to arrange the next delivery since our delivery schedules are pre-planned in batches by region, and are organised several weeks in advance.

Please ensure that you have accurately measured the space where your bespoke furniture will be placed, as well as any doorways, hallways, lifts, or stairwells through which the item must pass to reach its intended location. In the event that we are unable to complete delivery because the furniture piece is too large to enter your building or because the provided measurements are incorrect, a redelivery fee will be charged. This fee is in addition to any costs incurred for resizing and/or refinishing the furniture to meet new specifications. It is your responsibility to ensure that delivery can be successfully completed with the provided measurements.

2.1 Delivery to Room of Choice

If this service level has been chosen, Ashford Blake will make every reasonable effort to deliver your furniture to the room of your choice, regardless of its location within your property. However, successful delivery is subject to adequate access being available. If access restrictions prevent the delivery (including but not limited to tight turns, small lifts, low ceilings, or narrow hallways), Ashford Blake shall not be held responsible for the failed delivery. It is the customer’s responsibility to ensure that suitable access is available before placing an order.

2.2 Access Restrictions & Failed Deliveries

If delivery cannot be completed due to access restrictions, no refunds—whether partial or full—will be provided. Ashford Blake reserves the right to leave the item(s) at a suitable location within the delivery address for the customer to handle further.

2.3 Re-Delivery & Furniture Modification Service

If a delivery fails due to access restrictions, the customer may opt for a furniture modification service for an additional fee of £400. This service includes returning the item to the Ashford Blake workshop, modifying it into sections for re-delivery, and reassembling it in the desired room using specialist connectors. While every effort will be made to create a seamless join, the modification process may result in a visible but structurally strong and durable join. This fee will be applicable for each instance this service is required.

2.4 Customer Responsibility for Measuring & Suitability

Ashford Blake does not provide guidance on whether furniture will fit through a customer's property access points. It is the sole responsibility of the customer to ensure that the furniture dimensions are suitable for their space before completing a purchase. If an item does not fit, the responsibility and any associated costs lie solely with the customer.

2.5 If You Aren’t Sure a Table Will Fit

If you have concerns about whether a table will fit through your access points, Ashford Blake offers the option to manufacture the table in two or more sections for easier delivery. Our team will then join the sections together on-site using specialist connectors. While every effort is made to create a seamless join, the nature of the process may result in a visible but structurally strong and durable join where the sections meet. If you wish to explore this option, please contact us prior to placing your order to discuss your requirements and any additional costs associated with this service.

3. Shipping Area

We currently ship within the United Kingdom, but this could change in future.

4. Shipping Charges

We offer free shipping on all orders over £1,000 to most of the mainland UK (excluding Northern Ireland, Isle of Man, Isle of Wight & Channel Islands). Shipping charges may apply to small orders or orders outside mainland UK and additional fees may apply to remote locations within the UK.

5. Failed Deliveries & Returned Packages

In case the delivery attempt fails, causing the package to return to us, re-shipping charges may apply.

6. International Shipping Policies

Currently, we do not support international shipments but are working hard to expand our services globally soon.

7. Damage During Transit

If you receive your order damaged during transit, please contact us immediately at hello@ashford-blake.com. We'll investigate further and guide you regarding the steps involved in the replacement or refunding process if necessary.

By making a purchase on Ashford Blake, you consent that you agree with these terms.

For more information and queries about our shipping policy, please feel free to contact us at hello@ashford-blake.com.

Contact - Ashford Blake - Checkout

Last Updated 13/03/25

Ashford Blake Return and Refund Policy

At Ashford Blake, we value our customers and their complete satisfaction. We realise that buying bespoke furniture is a significant investment. Our return and refund policies reflect our commitment to providing the highest quality custom products.

1. Return Policy:

Due to the custom-made and bespoke nature of some of our products at Ashford Blake, returns for exchanges or refunds are not accepted for bespoke products unless there's a manufacturing defect with the product. To initiate this process, please contact customer support within 14 days of receiving your order.

For off-the-shelf products, we offer a 14-day return policy. If you want to initiate a return for an off-the-shelf product, you must let us know within 14 days of receiving your order and return the item(s) to us at your expense within 14 days of such notice for a full refund. Products sent out in packaging must be returned with the packaging intact and in its original condition. If the packaging has been opened, it must be closed up again just as it was upon delivery. All goods must be in pristine, untouched condition, showing no signs of use. Products that have been put together or assembled are ineligible for return.

You have the option to seek our assistance in arranging any accepted returns, or you may opt for a carrier of your preference so long as the shipment is tracked and fully insured up to the retail value of the items being returned. If we agree to arrange collection for you, there will be a £100 fee to cover transportation and restocking costs. We reserve the right to waive this fee on a case-by-case basis.

Return shipping will be free of charge when manufacturing defects or where items arrived damaged is the reason for the return.

2. Refund Policy:

For bespoke products, refunds are only processed in cases where there is a demonstrable manufacturing fault which cannot reasonably be rectified through repair or replacement.

Full refunds will be given for off-the-shelf products according to section 1 of this Return and Refund policy.

Refunds will only be processed once the returned item has been received.

3. 2-Year Warranty:

All our products come with a 2-year warranty against manufacturing defects. If you encounter any such defects during your use of an Ashford Blake product, please get in touch immediately detailing the perceived fault along with relevant photographs and documentation as requested by our Customer Service Team. In the event that furniture items exhibit signs of manufacturing flaws, discrepancies, or if the wrong pieces have been dispatched, we reserve the right to correct these issues through an on-site repair or by providing a replacement, at no additional expense to you. Our commitment is to address these concerns promptly, typically within an estimated timeline of up to 8 weeks. However, we are dedicated to acting swiftly to rectify accepted cases of defective merchandise, manufacturing oversights, or mishaps in delivery, and in the vast majority of cases we will rectify the situation sooner.

Should we organize an on-site repair and you are not present at the confirmed location, or if you have not coordinated for the repair to occur without your presence at the scheduled time and date, a fee of £100 will be charged for setting up a subsequent visit. It is crucial to adhere to the agreed appointment to avoid this additional cost.

4. Cancellation policy:

Cancellation requests must be made within 24 hours of placing your order as all our pieces go into production shortly after confirmation of an order due to their bespoke nature.

5. S ales contract :

The sales contract will only come into effect after you have received confirmation of the shipment of your order. We reserve the right to cancel orders and issue a full refund for any reason before confirmation of shipment. Any orders cancelled at the discretion of Ashford Blake will be fully refunded.Please note that by placing an order on the Ashford Blake website, you confirm that you understand these policies and accept them as the terms governing your purchase relationship with us.Feel free to contact our customer service team at hello@ashford-blake.com if you have further queries concerning this policy or need assistance.

Contact - Ashford Blake - Checkout