Solid Acacia Wood Dining Table for 6 People - Metropolis

At Cozy Furniture Direct, we aim to provide a clear, reliable, and efficient delivery service for customers across the UK.

Delivery Areas

We currently deliver to Mainland UK only, including England, Wales, and selected areas of Scotland.

We do not deliver to:

•Scottish Highlands & Islands

•Northern Ireland

•Isle of Wight

•Isle of Man

•Channel Islands

•Scilly Isles

If you are unsure whether we deliver to your location, please contact us before placing your order.

Delivery Timeframes

Delivery times are estimated in working days (Monday-Friday, excluding Bank Holidays).

Standard items: 5-10 working days

Made-to-order items: 3-4 weeks

Estimated delivery times are displayed on each product page and may vary depending on stock availability and location.

Delivery Process

We work with trusted UK delivery partners to ensure your order is delivered safely and efficiently.

•Delivery is typically made to your front door or nearest accessible point

•Larger items may be delivered to the ground floor only

•Some items may require assistance to move inside the property

If your order contains multiple items, they may be delivered separately.

Receiving Your Order

Please ensure that someone is available to receive your delivery.

•A signature may be required upon delivery

•We recommend checking your items upon arrival

If there are any issues, please contact us as soon as possible so we can assist you.

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

•Please notify us within 48 hours of delivery

•Provide relevant details and images, videos where possible

This allows us to resolve the issue quickly and efficiently.

Missed Deliveries

If a delivery attempt is unsuccessful:

•The courier will provide instructions to rearrange delivery

•Customers are responsible for rescheduling delivery promptly

Failure to rearrange delivery may result in additional charges.

Delivery Charges

We offer free delivery on most orders within Mainland UK.

Any applicable delivery charges will be clearly shown at checkout before you complete your purchase.

Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:

•Stock availability

•Courier or logistical issues

•Weather conditions

If any significant delays occur, we will keep you informed.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email where available.

Need Help?

If you have any questions regarding delivery, please contact our team:

Email: sales@cozyfurnituredirect.co.uk Phone: (0) 204 577 3595

We are here to assist you.

Contact - Cozy Furniture Direct - Checkout

At Cozy Furniture Direct, we aim to provide a clear, fair, and transparent returns and refunds process in line with UK consumer protection regulations.

Your Right to Return

You have the right to request a return within 30 days of receiving your order.

Once your return request has been approved, items must be returned within 14 days.

Eligibility for Returns

To be eligible for a return:

•Items must be unused and in their original condition

•Items must be returned in original packaging

•Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return unless faulty:

•Made-to-order or custom items

•Items clearly marked as non-returnable on the product page

How to Request a Return

To initiate a return, please contact us with:

•Your order number

•Details of the item

•Reason for return

•Images/videos (if damaged or faulty)

Email: sales@cozyfurnituredirect.co.uk Phone: (0) 204 577 3595

Our team will review your request and provide return instructions.

Order Cancellation Before Dispatch

You may request to cancel or change your order before it has been dispatched.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

•Notify us within 48 hours of delivery

•Provide clear images/videos

We will arrange a replacement, repair, or full refund where appropriate, at no additional cost.

Return Shipping Costs

•For non-faulty returns (change of mind), customers are responsible for return shipping costs. Where we arrange a collection service, the applicable collection fee will be deducted from your refund.

•If the item is faulty, damaged, or incorrect, we will cover all return and collection costs at no additional charge.

Inspection & Approval

Once your returned item is received:

•It will be inspected

•We will notify you of the outcome

Refunds

Refunds may be issued in the following situations:

•Approved return after inspection

•Order cancelled before dispatch

•Faulty, damaged, or incorrect items

•Orders that cannot be fulfilled

If approved, your refund will be issued to your original payment method.

Refund Timeframes

•Refunds are typically processed within 5-10 working days after approval

•The time for funds to appear may vary depending on your payment provider

Deductions from Refunds

If a return is not due to a fault or error on our part, deductions may be made for return-related costs. Any deductions will be clearly communicated before processing.

Non-Refundable Situations

Refunds may not be provided if:

•Items are returned in unacceptable condition

•Items are returned outside the allowed timeframe

•Items are non-returnable (unless faulty)

Failed Deliveries

If an order is returned due to failed delivery attempts or incorrect information:

•Additional charges may apply

•Refunds may be adjusted to cover delivery costs

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability.

Important Notes

•Returns must be authorised before sending items back

•Please retain proof of postage

•Do not dispose of faulty items unless advised

Contact Us

If you have any questions, please contact us:

Email: sales@cozyfurnituredirect.co.uk Phone: (0) 204 577 3595

We are here to assist you.

Contact - Cozy Furniture Direct - Checkout