Solar Motion Sensor Wall Light with Remote Control

Vexopia Shipping Policy

At Vexopia, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies.

Shipping Destinations

We currently ship to Australia, Canada, the United Kingdom and the United States.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 to 9 business days (Monday to Friday).

Estimated delivery time: The total delivery time is 7–12 business days, including processing and shipping time.

Shipping Costs

Free standard shipping is available on all orders to Australia, Canada, the United Kingdom and the United States.

Customs duties, fees, and taxes:

All applicable customs duties, taxes, and import fees are included in the price shown at checkout. Customers will not be required to pay additional charges upon delivery.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Please do not return items to our office address. The correct return address will be provided in your return authorisation email.

Order Changes & Cancellations

If you need to update your shipping address, please contact us as soon as possible after placing your order. Changes cannot be guaranteed once processing has begun.

Orders may be cancelled before dispatch. Once shipped, orders can no longer be cancelled.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number, typically within 24–48 hours. You can monitor your package’s journey on our Track Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact Information:

Address: 66 Queensbridge Drive, Ramsgate, CT11 9TU, United Kingdom Email: support@vexopia.com Phone: +447311135324

Vexopia is operated by HOH GLOBAL LTD.Company Name: HOH GLOBAL LTDCompany Number: 16207083

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)We aim to respond to all emails within 1–2 business days.

Contact - Vexopia - Checkout

Vexopia – Return and Refund Policy

We want every customer to enjoy their experience with Vexopia. If your purchase doesn’t meet your expectations, we offer an easy and transparent return process.

This Return and Refund Policy applies to customers located in Australia, Canada, the United Kingdom, and the United States.

30-Day Return Window

You have 30 days from the day your order is delivered to request a return.

To qualify for a return:

• Items must be unused or only handled to the extent necessary to inspect them• Items must be in their original condition• Items must be returned with original packaging and any included accessories

Returns that do not meet these conditions may not be eligible for a refund.

Return Costs

Customers are responsible for return shipping costs for change-of-mind returns.For defective, faulty, or incorrect items, Vexopia covers all return shipping costs.

Defective, Faulty, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Vexopia covers all return shipping costs• Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can assist you promptly.• Photos may be requested to assist with verification

Once approved, we will provide the return instructions and cover all associated costs.

Change of Mind or Customer Remorse

If you decide to return an item for personal reasons — such as choosing the wrong product, no longer wanting the item, or similar situations:

• Customers are responsible for the return shipping cost, and items must be returned in their original packaging.• Original shipping fees (if any) are non-refundable unless the return is due to a defective or incorrect item.

Restocking Fees

Vexopia does not charge any restocking fees. As long as items are returned in their original condition and packaging, no additional deductions or handling fees will be applied.

How to Return an Item

Please follow the steps below:

1. Contact UsEmail support@vexopia.com with your order number and reason for the return.Our team will review your request and provide return instructions.

2. Prepare Your ItemRepack the item securely in its original packaging, including all tags, accessories, and documentation.

3. Send Your PackageShip the parcel using the courier specified in your return authorisation email.We recommend using a tracked service.

Do not send returns to the company office address. The correct return address will be provided in your return authorisation email.

Please do not return items without prior approval. Returns must be authorised before being sent to ensure correct processing.

Refund Process

• Inspection:Once we receive your return, we inspect the item to ensure compliance with our return criteria.This process typically takes 2–5 business days.

• Refund:Approved refunds are issued within 10 business days after inspection. Your bank or payment provider may require additional time to finalise the transaction.

Exchanges

If you wish to exchange your item for a different colour, style, or product, please contact us.Our team will assist you and confirm any price differences or shipping costs before proceeding.

Non-Returnable Items

Certain items may be non-returnable due to hygiene or safety reasons, or if stated on the product page.These items cannot be accepted for return unless they arrive damaged or defective.

Need Help?

If you have any questions about this policy or need assistance with a return, please contact our support team at:

Address: 66 Queensbridge Drive, Ramsgate, CT11 9TU, United Kingdom Email: support@vexopia.com Phone: +447311135324

Vexopia is operated by HOH GLOBAL LTD.Company Name: HOH GLOBAL LTDCompany Number: 16207083

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)We aim to respond to all emails within 1–2 business days.

Contact - Vexopia - Checkout