Solar Floating Pool Light – Waterproof LED

Complimentary Shipping on All Orders!

Enjoy free shipping on every order! Estimated delivery times are between 8–14 business days. Your order will be processed at our warehouse within 1–3 business days. After shipping, you will receive a confirmation email with a tracking number. Please allow 2–4 business days for your tracking information to update.

Address Changes

If you notice any errors in your provided shipping address, please contact us immediately at hello@goldstarpoolstore.com with the subject line "URGENT":

•If your order has not yet shipped, we will promptly update your address.

•If your order has already been shipped, we regret that we are unable to make changes.

To prevent delivery issues, please double-check your shipping information immediately after placing your order. If a package is returned due to an incorrect or insufficient address, we are unable to offer refunds or reship the items.

Shipping Responsibility

Once your order has been transferred to the shipping carrier, Gold Star Pool Store is not responsible for any delays, damages, or issues that occur during transit. However, we are dedicated to assisting our customers by:

•Providing tracking details to help you monitor the progress of your shipment.

•Assisting you in filing claims with the carrier for any lost, damaged, or delayed packages.

Lost or Stolen Orders

If your order is marked as delivered by the carrier but you have not received it, please take the following steps:

Check Nearby: Verify with neighbors, family members, or building staff to ensure the package was not received on your behalf.

Contact the Carrier: Reach out to the shipping carrier for more detailed delivery information.

While Gold Star Pool Store cannot be held liable for items marked as delivered but reported as lost or stolen, we are committed to helping you:

•We can assist you in filing a claim with the shipping carrier.

•We offer a discounted reorder option for orders reported as lost or stolen.

Contact Us

For assistance, please email us at hello@goldstarpoolstore.com. Our customer support team is available Monday to Friday from 9:00 am to 6:00 pm and is eager to assist you.

Contact - Gold Star Pool Store - Checkout

Your Satisfaction Guaranteed

At Gold Star Pool Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund procedures outlined below.

Please note that Gold Star Pool Store is based in Mudgeeraba, Australia.

Change of Mind

You may cancel your order within 12 hours of placing it. If you need to adjust the size, variant, or other details of your order, please contact our support team at hello@goldstarpoolstore.com within this timeframe to make changes before your order is processed.

Returns

We offer a 30-day return policy, which allows you to initiate a return within 30 days from the date you receive your item.

To qualify for a return:

•Items must be in their original condition: unworn, unused, with tags, and in the original packaging.

•A proof of purchase, such as a receipt, is required.

How to Initiate a Return:

•Contact us at hello@goldstarpoolstore.com to request a return.

•Returns sent without prior approval will not be accepted.

•Once your return is approved, we will process your refund to your original payment method.

•Gold Star Pool Store does not charge restocking fees for returns.

Shipping for Returns

•Customers are responsible for the shipping costs associated with returning items.

•We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged or Incorrect Items

•Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@goldstarpoolstore.com.

•We will assess the issue and work with you to resolve it promptly, including offering a replacement or refund if applicable.

Exchanges

•We accept exchanges. To initiate an exchange, return the original item to us at your expense.

•Once we receive and inspect the item, we will issue a voucher for the value of the product. You can then use this voucher to purchase any item you wish from our store.

Lost or Stolen Orders

•Gold Star Pool Store is not responsible for items marked as successfully delivered by the courier but reported as lost or stolen.

•Unfortunately, we cannot offer reimbursement or replacements for such cases. We recommend contacting the courier for further assistance.

Refunds

•Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method.

•Refunds typically take up to 5 business days to appear, depending on your bank or credit card company’s processing times.

Need Help?

If you have any questions, feel free to reach out to us at hello@goldstarpoolstore.com. Our customer support team is here to assist you Monday to Friday, from 9:00 am to 6:00 pm.

Contact - Gold Star Pool Store - Checkout