Soft Play Elephant Climb & Slide

Please note: If you require an item for a specific date / event, please contact us before placing your order and we will do our best to achieve your deadline wherever possible.

Understanding Lead TimesAt Soft Brick, we supply both:

•Soft Play Equipment – such as shapes, panels, and structural play components.

•Maintenance & Replacement Items – including ball pool balls, fixings, and cleaning or repair products

Each type of product has a different delivery profile based on how we handle stock and production.

Soft Play Equipment – Made to OrderDue to the size and volume of soft play equipment, most of these products are manufactured to order.We do this because it isn’t practical to hold large quantities of these bulky items in stock.

Lead times can vary depending on workload and production scheduling.If you need items for a specific deadline or project, please contact us before ordering – we’re always happy to advise and assist with planning.

Maintenance & Repair Products – Stocked for Faster DispatchWe know how important it is to keep your play areas running safely and smoothly.To support this, we carry stock of commonly needed maintenance products such as:

•Ball pool balls & Cannon Balls

•Netting, twine & column wrap

•Safety Signage

These items are usually available for quicker dispatch, often within a few working days of your order being placed.

How We ShipYour order will be dispatched using one of the following methods:

•Parcel Courier – for smaller or lightweight items

•Pallet Delivery – for larger or heavier orders, including most soft play equipment

Please note: pallet deliveries are kerbside only, and the delivery driver is not required to move goods inside your premises.

If your site has specific access requirements (e.g. narrow roads, limited delivery windows etc), let us know ahead of time so we can make appropriate arrangements. Note that there are restrictions on some products due to the size - please note the stated dimensions stated on the website are approximate.

Delivery ChargesDelivery costs are calculated at checkout, based on the size, weight, and destination of your order. For overseas deliveries or special requirements, please get in touch for a tailored shipping quote. All product prices shown on the online shop exclude VAT and unless stated otherwise, will exclude delivery. Products that have free delivery will be clearly stated on the product description.

Please note: we only use the most reputable courier delivery services, but any stated delivery times cannot be guaranteed. Our couriers have a 15 minute window on arriving on site to deliver the product. There may be a re-delivery charge should a failed delivery attempt take place, including instances where access is restricted.

Order Updates & SupportWe’ll keep you informed at key stages, including when your order is confirmed, ready for dispatch, and on its way.

If you have any questions about lead times or delivery, our team is always here to help.

Collection from our FactoryWe also provide an option for customers to collect their orders from our factory in Warrington.If you would like to collect your order rather than pay for delivery, then please contact us direct - 01925 837733 or via our contact us page. We will contact you when your order is ready for collection.The address for arranging collection is:Soft Brick Company LtdUnit 2-4 Causeway Park,Central Road, WarringtonWA4 6RFWe are open Monday to Friday (Except Bank Holidays). 9am - 5pm.

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Changed your mind? We will refund the order, excluding original delivery costs and excluding costs for redelivering the returned item to our factory. If the product is customised to your specification, then such products are excluded from the 30 day refund policy - unless they are faulty or damaged (see below). You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Received a faulty or damaged item? You must let us know immediately (within a maximum of 24 hours from delivery) if you notice any faults or damage on your ordered items. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). We have strict quality control measures at Soft Brick to ensure that our items leave the factory in perfect condition. This is why we tend to send our larger items on a pallet delivery service. If the item has arrived damaged, the likelihood is that this happened in transit.

We would ask that you send us photos of the item(s) in their delivered condition so we can bring this issue to the attention of our courier. We will arrange for the collection and return of the item(s) to our factory.

Refunds (if applicable) Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You should expect to receive your refund within 4 weeks from the date we receive your returned item. However, in many cases your refund will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@softbrick.co.uk.

Shipping To return your product, you should mail your product to: 39-41 Melford Court, Hardwick Grange, Woolston Warrington GB WA1 4RZ

If you have any queries with our Returns procedures, please do not hesitate to contact us: info@softbrick.co.uk or +44(0)1925 837733.

Contact - The Soft Brick Company - Checkout