Soft Fold Lounge Pants

Below you will find important information about our shipping process and delivery costs. At LUNE & CO, we offer worldwide shipping and aim to make your ordering and delivery experience as smooth and transparent as possible. If you have any questions, our customer support team is always here to assist you.

1. PROCESSING TIMES

Once an order is placed, we typically require 1–3 working days to process it.

• Orders placed Monday–Thursday are often processed within 1 business day.• Orders placed on Friday evening or during weekends/holidays will begin processing on the next working day.

Processing time refers to order verification, quality checks, and packaging before dispatch.

2. SHIPPING TIMES

After your order has been processed and dispatched, delivery generally takes:

UK & European Union: 6–15 working days

US & Canada: 6–15 working days

Rest of the world: 8–15 working days

Please note that external factors—such as courier delays, customs clearance procedures, or seasonal shopping peaks—may occasionally extend this timeframe.

Orders ship directly from our main fulfilment centre to ensure product availability and competitive pricing. Final delivery is completed by Royal Mail or another major carrier. All orders receive a tracking number once dispatched.

3. SHIPPING COSTS

Shipping costs are calculated automatically at checkout based on your delivery location.

For orders under $70, shipping rates range from $4.99 to $6.99 depending on the destination.Enjoy free shipping on all orders of $70 or more.

We aim to provide a smooth and reliable delivery experience for every order.

Import taxes or duties (if applicable) are the responsibility of the customer, though most orders fall below the threshold at which such charges are applied.

4. PLACING AN ORDER

To place an order, simply add your desired items to your online cart and proceed to checkout. Please ensure your shipping details are accurate to avoid delays or misdeliveries. Shipping costs will be shown before payment is completed.

5. PAYMENT OPTIONS

We currently support the following secure payment methods:

•Visa

•Mastercard

•American Express (Amex)

•Discover

•Diners Club

•Apple Pay

•Google Pay (G Pay)

•Maestro

•Shop Pay

•UnionPay

All transactions are processed via SSL-encrypted checkout for your protection.Please note: PayPal is not available at this time.

6. ORDER DISPATCH & TRACKING

We aim to dispatch orders as soon as processing is complete. Once your parcel has shipped, you will receive an email containing your tracking number and tracking link.

If there is a significant delay with your parcel, our customer care team will contact you where possible.

7. SHIPPING DELAYS & CUSTOMER SUPPORT

While we work hard to ship orders promptly, delays can occur due to circumstances outside our control (e.g., carrier or customs delays, adverse weather, peak demand periods).

If you have concerns about your order status, please contact us:

Email: support@luneandcostore.com Website: luneandcostore.com

Our team will be happy to assist you.

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At LUNE & CO, we carefully review returns on a case-by-case basis with the goal of treating every customer fairly and reasonably. We stand behind the quality of our products and aim for every customer to have a positive experience with our brand. When an issue arises, we always do our best to find a suitable solution.

How to Request a Return

To request a return, please contact our customer support team at: support@luneandcostore.com

Please include the following information in your email:

• Order number• Product name• Reason for return

Our team will guide you through the return process and provide further instructions if your return request is approved.

Important Notice

Returns sent to any address other than the one provided by our support team will not be accepted. Please do not return items without prior confirmation, as this may result in your return being declined.

Return Eligibility

We accept returns on eligible full-price items purchased directly from our website under the following conditions:

• Return request must be made within 30 days of receiving your order• Items must be unworn, unused, unwashed• Items must be returned in their original packaging• Items must show no signs of wear, damage, or alteration

LUNE & CO is not responsible for return shipping costs unless the item is deemed faulty or incorrect.

Once your return has been received and approved, please allow 5–7 business days for your refund to be processed.

Return Costs & Exceptions

Return shipping fees will be waived in the following cases:

• Damaged or defective items affecting product functionality• Incomplete orders• Incorrect item, size, or colour sent

To ensure a smooth resolution, customers must contact our support team within 7 days of receiving their order for any of the above issues.

Refunds

Refunds apply to the cost of the product(s) only.

Please note:

• Original shipping costs are non-refundable• Express or international shipping fees are non-refundable• Refunds are issued to the original payment method

Non-Returnable & Final Sale Items

Items purchased using a discount code, automatic discount, promotion, sale offer, or marked as “Final Sale” are considered final sale items.

These items:

• Are not eligible for returns, exchanges, or refunds• Are sold as-is• Cannot be returned once the order has been placed

This policy does not affect your statutory rights. If a discounted or final sale item is faulty or not as described, it will be handled in accordance with applicable consumer law.

Contact Us

If you have any questions regarding this Refunds & Returns Policy, please contact us at: support@luneandcostore.com luneandcostore.com

By placing an order with LUNE & CO, you acknowledge and agree to this Refunds & Returns Policy. We reserve the right to update or amend this policy at any time. Any changes will be published on our website.

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