Soft-Flex Long Sleeve

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores. If you experienced an issue with your order, please file a claim with Route’s team here .

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging; odor and stain free, this includes makeup and deodorant stains and/or any other stains on the garment/item. You’ll also need the order number or proof of purchase. We do not accept returns on international purchases. Shipping and handling charges may apply to your return.To start a return or exchange, click here: https://onset.loopreturns.com/#/ If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@onsetbrand.co.

Damages and issues Please inspect your order upon reception and contact us immediately or visit https://onset.loopreturns.com/#/ if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We do not accept returns on international purchases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges To start a exchange, click here: https://onset.loopreturns.com/#/ . If the product is out of stock, you will be given a refund.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@onsetbrand.co.

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