SOBRsure™ Device Subscription Plus (Copy)

Thank you for shopping with SOBRsafe! Please read our shipping policy carefully to understand how we fulfill orders and deliver them to you.

Order Fulfillment:

•All standard ground orders will be processed and fulfilled within 3 business days of order placement.

We aim to process and fulfill expedited orders within 1 business day. Expedited shipping is dependent on the carrier and their capacity. SOBRsafe provides no guarantee for expedited delivery.

•Expedited orders ship within one business day if placed by 11 AM MT. Next Business Day Delivery applies once they leave our warehouse. Please note: Expedited shipping charges are non-refundable & cannot be sent to PO Boxes.

Shipping Methods:

•SOBRsafe offers free ground shipping for all orders within the continental United States.

•Customers have the option to upgrade to expedited shipping at an additional cost during the checkout process.

•In the event of a device replacement as covered by our warranty, SOBRsafe will cover the shipping costs for the return and replacement.

•SOBRsafe adds a $20 flat rate charge for orders to Alaska and Hawaii.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

•You can track your package using the provided tracking number through either our website or the carrier's website.

Delivery Timeframe:

•Delivery times may vary depending on your location and the shipping method selected.

•Please refer to the estimated delivery timeframe provided during checkout for an approximated delivery date.

Order Changes or Cancellations:

•Once an order has been placed, changes or cancellations may not be possible due to our quick processing times. However, please reach out to our customer service team at customersupport@sobrsafe.com and we will do our best to assist you.

Shipping Restrictions and International Shipping:

•Please reach out to customersupport@sobrsafe.com for international shipping inquiries.

Contact Us:

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at customersupport@sobrsafe.com or 1.844.SOBRsafe (762.7723).

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SOBRsafe does not accept returns or provide reimbursement for regularly functioning devices.

Device Replacement and Return Policy

Thank you for choosing SOBRsafe. This document provides information on SOBRsafe’s device replacement and refund policy. This policy applies to the SOBRsure wearable device only. This policy does not apply to any mobile applications or cloud services related to the SOBRsure wearable device.

Warrantied Device Replacement

SOBRsafe is committed to ensuring that our customers receive fully functional devices covered under warranty. If a customer feels their device is not working as expected, please reach out to SOBRsafe support at customersupport@sobrsafe.com or by phone at 1.844.SOBRsafe (762.7723) with a description of the issue.

SOBRsafe will work to identify the issue remotely. In some cases, SOBRsafe may require the device be returned for physical inspection. In the event the device is still within the warranty period, SOBRsafe will provide a shipping label to return the device. During a physical inspection, the customer’s subscription associated with the device may be temporarily paused to defer the charges until the issue is resolved.

If the inspection confirms the issue is covered by the warranty, SOBRsafe will provide a replacement unit to the customer and resume the subscription charges.

If upon our review and inspection, it is revealed that the device is not within warranty, or the issue is not covered by the warranty, the customer will be notified and options for replacement will be provided.

Note: the information above is subject to the specific terms and conditions of the device warranty located here.

Shipping

SOBRsafe will cover the shipping costs for the return of the device and the replacement unit if the device is found to be within the warranty period.

Contact Us

If you have any questions, please contact us:

By email: customersupport@sobrsafe.com

By phone: 1.844.SOBRsafe (762.7723)

Customer support hours are 8 am-8 pm M-F and 10 am-2 pm S/S Mountain time. If reached outside of these hours, we will respond within one business day.

Contact - SOBRsafe - Checkout