Sneaker Cleaning Kit

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow up to 1 business day for processing. Once shipped, most domestic orders take anywhere from 2 to 5 days to arrive depending on the efficiency of your local postal service.

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been delivered within 5 business days . !

How much is the shipping?

Our shipping cost vary from $7.45 -$10.5 depends on the weight USA only, for Canada and UK the price may vary.

Do you ship internationally?

EBkicks only ships to the United States, Canada and UK at this time! Please sign up for our mailing list to be notified when we come to your city.

What if my order is lost in the mail?

For packages lost in transit, all lost in mail claims must be submitted to customerservice@EBkicks.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender, what is going on?!

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

Contact - EBkicks Shoe Cleaner - Checkout

Thanks for purchasing our EBkicks products. Due to the nature of our business and products we sell, items that are a solution based purchase are not eligible for a refund.

If our products arrived damaged in any way, please contact us right away and we will be happy to send a free replacement . If anything is unclear or you have more questions feel free to contact our customer support team.

Contact: CUSTOMERSERVICE@EBKICKS.COM

Contact - EBkicks Shoe Cleaner - Checkout