Smartphone Virtual Reality Headset

This Shipping Policy applies to all customers worldwide , unless otherwise stated.

Order Processing

All orders are processed within 72 hours (3 business days) . Orders are processed and shipped Monday to Friday , excluding public holidays.

During peak periods, processing times may vary slightly.

Shipping Times

Delivery times begin after dispatch and are estimates only.

Typical delivery times are as follows (depending on destination and shipping method):

Next Business Day Delivery (where available) Orders must be placed before 2pm (local warehouse time) on business days. Delivery takes place on business days only (Monday–Friday, excluding public holidays).

Express Shipping: 1–3 business days

Standard Shipping: 2–7 business days

International deliveries may take longer depending on customs clearance and local courier operations.

Shipping Delays

Delays may occur due to circumstances beyond our control, including but not limited to:

•Weather conditions

•Public holidays

•Customs processing

•Courier operational delays

•Natural events

While delivery is handled by third-party carriers, we will always assist in resolving any delivery issues as quickly as possible .

Tracking Information

All orders include tracking .

Tracking details will be sent once your order has been dispatched. Orders may be shipped from different fulfilment centres worldwide , depending on stock availability.

For tracking assistance, please contact info@vivstore.net

Pre-Orders

Products marked as pre-order are temporarily out of stock but available for advance purchase.

The estimated dispatch date will be shown on the product page. Provided stock arrives as expected, pre-orders will be shipped on or shortly after the stated date.

Order Cancellations

You may request cancellation within 24 hours of placing your order , provided the order has not already been shipped .

Please note that some orders may be processed and dispatched within 24 hours . Once an order has been shipped, it cannot be cancelled .

To request a cancellation, please email info@vivstore.net

Subject line: “CANCEL”

Incorrect Address

Customers are responsible for ensuring delivery details are entered correctly at checkout.

If you believe you have entered an incorrect address, please contact us within 24 hours of placing your order at info@vivstore.net

Once an order has been processed or shipped, address changes may no longer be possible. Additional fees may apply for re-delivery or returned parcels due to incorrect address details.

Delivery & Missed Deliveries

Some orders may require a signature upon delivery .

If you instruct the courier to leave the parcel in a safe place , responsibility for the parcel transfers to you once delivered.

If delivery is unsuccessful:

•The parcel may be redirected to a courier depot

•You may be required to collect it or pay for re-delivery

Customs, Duties & Taxes

For international orders, customs duties, VAT, GST, or import taxes may be charged by your local customs authority .

These charges are not included in the item price or shipping cost unless stated

•Customers are responsible for any applicable customs or import fees

•Delays caused by customs clearance are outside of our control

If a shipment is refused due to unpaid customs fees, return shipping costs may be deducted from any refund issued.

Regional Consumer Rights

Additional consumer rights may apply depending on your location:

United Kingdom: Consumer Rights Act 2015

European Union: EU consumer protection laws

United States: State-based consumer laws

Australia: Australian Consumer Law (ACL)

Canada: Federal and provincial consumer laws

This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.

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This Returns & Refund Policy applies to all customers worldwide and should be read alongside our Shipping Policy.

Returns

Return requests must be made within 30 days of delivery .

Before returning any item, you must contact us at info@vivstore.net

to obtain return authorisation.

Unauthorised returns will not be accepted .

Returned items must be:

•Unused

•In original condition

•In original packaging

Return Shipping Costs

•If a return is due to a fault, damage, or an item not as described, we will cover the return shipping costs.

•If a customer wishes to return an item for reasons other than a fault or damage, the customer is responsible for all return shipping costs.

Inspection of Returns

All returned items are subject to inspection upon receipt .

If an item is returned as faulty or damaged but is found to be:

•Fully functional, or

Damaged due to misuse , accidental damage , or normal wear and tear ,

we reserve the right to:

Reject the refund ,

Deduct return shipping costs , or

Return the item to the customer at their expense .

Damaged or Faulty Items

All products are carefully packaged; however, damage may occasionally occur during transit.

If your item arrives damaged or faulty, please contact us within 24 hours of delivery with:

•Your order number

•Clear photo or video evidence

Once reviewed, we will arrange a replacement, refund, or suitable resolution , at no additional cost where applicable.

Non-Returnable Items

The following items are not eligible for return or refund:

•Gift cards

•Downloadable or digital products

•Items damaged due to misuse or accidental damage

Items returned after 30 days

•Seasonal or limited-time products

•Items not returned in original condition

Refunds

Once a return is received and inspected, we will notify you via email.

If approved:

Refunds will be issued to the original payment method

Processing typically takes 3–5 business days , depending on your payment provider

Late or Missing Refunds

If your refund has not appeared:

•Check your bank account

•Contact your card issuer

•Contact your bank

If the issue persists, please contact info@vivstore.net

Exchanges

We only offer exchanges for items that are faulty or damaged .

To request an exchange, please contact info@vivstore.net

Final Notes

We aim to be fair, transparent, and responsive in all cases and will always work with you to resolve any issues as quickly as possible.

If you have any questions not covered here, please contact us and we will respond within 24 hours .

This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.

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