Smart Visual Ear Cleaner with Camera

Shipping Policy - Wellix Labs

At Wellix Labs, we aim to ensure that your orders are delivered efficiently and securely. Please review our shipping policy below for detailed information about order timelines, shipping costs, tracking, and handling potential shipping issues.

1. Order Processing Times

•Our team processes orders within 1–3 business days.

•Orders placed after 3 PM PST will be processed on the next business day.

•We do not process, ship, or deliver orders on weekends or federal holidays.

If processing delays occur due to high order volumes, we will inform you promptly.

2. Estimated Delivery Times & Shipping Costs

Region

Estimated Delivery

Shipping Costs

United States

5–10 business days

Free for orders over $75 / $7.99 under

Canada

10–15 business days

Calculated at checkout

Europe

10–20 business days

Calculated at checkout

Other Regions

15–25 business days

Calculated at checkout

Please note: Delivery times may vary due to external factors such as carrier availability or customs processing for international orders.

3. Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

•Tracking updates may take 1–3 business days to appear online due to carrier systems.

•Use the tracking number to monitor your shipment’s progress.

If you face issues with tracking, please reach out to us at support@ wellixlabs .com for assistance.

4. Address Accuracy

Double-check your shipping information before confirming your order.

•Wellix Labs is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

•If you notice an error in your shipping address post-checkout, contact us immediately at support@ wellixlabs .com to update it if possible.

5. Delayed or Lost Shipments

While we partner with reliable carriers, there may be rare occasions where delays or issues arise.

•If your order has not arrived within the estimated delivery time frame, please contact us.

•Claims for lost packages must be made within 15 business days of the estimated delivery date.

Our team will coordinate with the carrier to resolve the situation. We may issue a replacement or refund for orders confirmed as lost.

6. International Shipping, Customs, and Duties

We ship to many international destinations. Please keep the following in mind for international orders:

Customs Duties & Import Taxes: Your package may be subject to duties, taxes, or other fees determined by your country’s customs authority. These fees are your responsibility.

Customs Delays : Your package may be delayed at customs, which is beyond our control.

For further information, contact your local customs office.

7. Damaged or Incorrect Items

Inspect your order upon delivery and contact us immediately if you receive damaged, incorrect, or incomplete items.

•Email support@ wellixlabs .com with your order details and photos of the issue.

•We’ll address your concerns promptly, offering a replacement, refund, or other resolution.

8. Customer Support

If you have further questions or concerns about your shipment, our team is here to assist:

Email: support@wellixlabs.com

Phone: +1 (877) 462-8918

Mailing Address:Wellix Labs789 Wellness WayLos Angeles, CA 90001United States

At Wellix Labs, we are dedicated to providing a seamless shopping and delivery experience for every customer. Thank you for trusting us with your wellness needs!

Contact - Wellix Labs - Checkout

Refund Policy - Wellix Labs

At Wellix Labs, we are dedicated to ensuring your satisfaction with our products. If you’re not entirely happy with a purchase, our refund policy provides clear instructions on returns, refunds, and exchanges. Please read below to understand your options and the process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

•The item must be in its original condition, unused, and with all original packaging and tags intact.

•You must provide a proof of purchase, such as an order confirmation or receipt.

Non-Returnable Items

Certain items cannot be returned, including:

•Perishable goods such as food or plants.

•Custom or personalized products.

•Opened personal care or hygiene items.

•Gift cards and final sale items.

If you are unsure about your product’s eligibility for return, feel free to contact us.

2. Return Process

Steps to Initiate a Return

Contact UsSend an email to support@ wellixlabs .com with your order details and the reason for the return.

Approval ProcessOur team will review the return request. If approved, we will provide a return shipping label and instructions.

Ship Your ItemUse the shipping label provided to send the product back to us. Returns sent without prior approval will not be accepted.

Return Shipping Fees

•If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the shipping costs.

•For all other returns, customers are responsible for the shipping fees.

3. Refund Details

Refund Approval and Timeline

After receiving your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.

•Approved refunds will be processed within 7–10 business days and applied to your original payment method.

•Note that some banks or credit card providers may take additional time to reflect the refund in your account.

Partial Refunds

A partial refund may be issued if the returned item shows signs of use, damage, or is missing parts for reasons unrelated to our error.

Delayed Refunds

If your refund does not appear after 15 business days, please contact us at support@ wellixlabs .com .

4. Exchanges

We offer exchanges for eligible items. Simply initiate a return using the steps outlined above and submit a new order for the replacement item.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, reach out to us immediately at support@ wellixlabs .com with photos and a description of the issue. We’ll resolve the situation as quickly as possible by offering a replacement, refund, or store credit.

6. EU 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel your order within 14 days of receiving the item without providing a reason.

•Items must still meet the return eligibility criteria above.

•Refunds will include the item's cost and the original, standard shipping fees.

To exercise this right, please contact us at support@wellixlabs.com .

7. Contact Information

If you have any questions about our refund policy or need assistance, please feel free to contact us at:

Email: support@wellixlabs.com

Phone: +1 (877) 462-8918

Mailing Address:Wellix Labs789 Wellness WayLos Angeles, CA 90001United States

At Wellix Labs, your trust is important to us. If you have any concerns about your purchase or return process, please don’t hesitate to reach out. We are here to provide the support you need and ensure your satisfaction. Thank you for choosing Wellix Labs!

Contact - Wellix Labs - Checkout