Smart Under Desk Mini Elliptical Exercise Trainer

FREE ECONOMY SHIPPING PROMOTION

Select items qualify for free economy shipping*.

Economy Shipping take on average 2-7 business days for expected day of delivery, and is shipped via carrier of our choice.

*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made after purchases.

SHIPPING FAQ's

What are the shipping times?Once an order is placed, there is a processing time of 2-3 business days. Orders placed over the weekend will start processing the next business day. Once your order is done processing, it will then be shipped and take an additional 2-7 business days for Economy Shipping depending on which state you live in.What are your hours of operations?Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.Where can I check the shipment status of my order?You can visit your account page: click here: My Account (https://sunnyhealthfitness.com/account) . You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse. Do you deliver to upper floors?Your equipment purchase is delivered as curbside delivery only and cannot be delivered to upper floor residences.I have other questions regarding my order.We're here to help! If you have questions regarding your order and shipment status, email us: support@sunnyhealthfitness.com . Please include your order number along with your question. An agent will get back to you as soon as they can.

REGULAR HOURS OF OPERATION AND LEAD TIMES

Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time (PST). Our warehouse is closed during holidays and weekends.

Once an order is submitted and received in to us, processing time here is 2-3 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 2-7 business days depending on what state you live in and the delivery service you chose.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 2-3 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

HOLIDAY SHIPPING LEAD TIMES

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 2-3 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

MULTIPLE PACKAGES

Your order may ship in multiple packages depending on the quantity or size of the items.

CARRIERS USED

Sunny Health & Fitness uses FedEx, UPS, and USPS for delivery of packages for delivery in the United States; and Purolator for deliveries in Canada.

We are not offering white glove delivery (such as inside delivery, room of choice, and dunnage removal) at this time and your equipment purchases will be delivered to your home as curbside delivery only.

FREIGHT DELIVERY/ LTL

Depending on the size of your order, your item(s) may ship via a freight company. Please note that there is a freight shipping charge associated with this service. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise. Freight deliveries are curbside delivery only, and white glove service is NOT available.

If your order contains more than one item and one of the items must be shipped via freight, then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.

ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL

We currently only ship within the 48 contiguous United States, Canada, and United Kingdom. We do not ship to Puerto Rico, Alaska, Hawaii, APO/FPO, US Territories, or other countries at this time.

We also do not ship to PO Boxes.

Returns of unused and unopened items are accepted within 30 days of purchase date, with the exception of 'As Is' items & Replacement Parts (see below). We advise that you keep your original packaging during this time. Please contact us to request a return or get information about any additional policies that may apply.

RETURNS PACKAGING & ITS CONDITION WHEN SENDING BACK

Only items in original packaging can be returned. If an item is sent back in non-original packaging, this will immediately void the refund for the customer. Unfortunately, we cannot provide replacement boxes. Every customer will receive this notice in their Order Confirmation Email and their Shipping Confirmation Email to hold onto their packaging for the first 30 days.

Please be respectful of your returned item(s) when sending it back to us. We take great care in making sure your item is properly boxed/packaged and secure for transit, we expect the same from you on your return(s).

All returns are inspected upon arrival. If the item arrives back damaged due to customer poorly boxing/packing your returned item, this will affect your refund amount. Severely damaged goods arriving back to us due to poor customer boxing/packaging may even result in getting no refund at all.

RETURN SHIPPING COSTS – WHO PAYS?

When Sunny Health & Fitness Pays For Return Shipping

Sunny Health & Fitness will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:

•Item arrived defective and cannot be fixed with a replacement part

•We shipped out the wrong item #

•We shipped it to the wrong address

•We shipped a duplicate order

•Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)

IMPORTANT: For items that arrive damaged or is defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or failure to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s remorse" and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, no exceptions. Use the Contact Us form to submit pics/videos for your return request.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back. Also note, we do not send out technicians or repairmen to customer homes.

When the Customer Pays For Return Shipping

In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:

•Buyers Remorse ( "Not satisfied with performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", “I tried it, but I want something else”, etc. )

•No Reason / No Longer Want

•Misinterpretation of Product Description (failure to fully read item details/descriptions/features)

•Order Cancellation after the item already shipped out, even if you have not yet received the item

•Customer bought the wrong one

•Customer accidentally bought too many

•Customer accidentally provided wrong shipping address

After the 30 day returns period, customers may use the items Sunny manufacturers product warranty period for repairs if the item is faulty or malfunctioning. Please see the manufacturers product warranty for details.

For any item that was shipped via LTL freight, there will be a return shipping fee of $200 plus any other applicable fee as listed in our policy. Please see details below.

RESTOCKING FEES

All returns are subject to a 15% restocking fee which will be deducted from your refund if item is proven to be at customer's fault for the reason for return. If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees will apply.

REFUNDS

The refund policy applies to product purchased directly from Sunny Health & Fitness website (https://www.sunnyhealthfitness.com). If you purchased Sunny Health & Fitness item(s) from a different retailer, please refer to their store refund policy.

The refund (less shipping and restocking fees) will be applied to your original payment method once the return is processed in our warehouse. Original shipping costs are non-refundable. Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 10 business days to receive return, inspect, re-stock, issue credit to original form of payment, and for credit/debit card payments for your banking institution to post the refund to your account (in certain instances additional stages are required). Purchases made with credit cards and debit cards are issued back through the same method of payment. Refunds through credit and debit cards usually take up to 7 days but could vary by merchant or banking institution. Full refunds may potentially take a few days up to a few months. Please contact your credit card and/or debit card issuer for more information.

If you wish to return a product that came with a free promotional item, the free item must be returned with the original order to receive a full refund. If the promotional item is not returned, you will be refunded the cost of the product minus the full value of the promotional item.

Buy One, Get One (BOGO) promo codes: If you wish to return a product that was part of an order where a BOGO promo code was applied, the refund value of the returned product will be calculated as original purchase price reduced by its prorated discount that was applied to the order with the BOGO promo code, in addition to applicable fees as mentioned above.

REPLACEMENT PARTS

Items sold 'Replacement Parts' are non-returnable, non-refundable and are absent of any product warranty. 'Replacement Parts' items will be clearly identified and marked as such on the product page prior to purchase.

DIGITAL PRODUCTS

Digital products, such as E-books, are ineligible for refunds once the order is confirmed. We recommend contacting us for assistance if you experience issues with receiving or downloading any digital products. Email us: support@sunnyhealthfitness.com .

ORDERS RETURNED WITHOUT DELIVERY (REFUSING DELIVERY)

If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return by 'customer error (buyer's remorse)' and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable to your account.

LTL FREIGHT SHIPPING

For any item that was shipped via LTL freight, there will be a return shipping fee of $200 plus any other applicable fee as listed in our policy. Due to the size and weight of the product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your item may incur additional charges for damage caused by improper use, misassembly, or accidents.

If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees above will apply.