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Order Processing

We process orders Monday through Friday.Orders are typically processed within 1–3 business days and shipped the following day after processing. Please note that we do not ship on weekends.

🚀 Shipping to the USA

Shipping Method

Order Amount

Shipping Fee

Estimated Delivery Time

Standard Shipping

$0.00 – $44.99

$6.99

5–7 Business Days

Free Shipping

$45 and up

$0

5-7 Business Days

Important: Delivery times are estimates only. Nolaras does not guarantee exact delivery dates.

Logistics Partners: DHL, UPS, USPS

Cancelling an Order

If you wish to cancel an order, please email cs@nolaras.com a s soon as possible.

Orders cannot be canceled once they have been processed or shipped.

Orders canceled before processing or shipping will incur no cancellation fee.

Unclaimed Orders

Nolaras is not responsible for packages that are:

Refused

Unclaimed

Undeliverable

Returned due to incorrect or incomplete address

Customs, Duties & Taxes

Customs fees, import duties, and sales tax are the responsibility of the customer.

Delivery may be delayed if customs requires additional checks or documentation.

Separate Packages

Orders may be split into multiple packages for reasons such as:

Items on backorder

Weight restrictions imposed by the postal service

Important Notes

Ensure all delivery information is accurate. Incorrect or missing information may cause delays.

Customs clearance may delay delivery beyond estimated times.

Packages may be delivered by your local post office or courier. If you are not home, a notice card will advise how to collect your package.

If you don’t receive a response from our Customer Service team within 24 hours on weekdays or 48 hours on weekends, please check your Spam/Junk folder. Our emails may be filtered incorrectly.

Contact - nolaras - Checkout

At Nolaras, we want you to be 100% satisfied with your purchase. If you experience any shipping or product issues, or have any concerns, please email us at cs@nolaras.com and our team will assist you promptly.

Important: Always provide your full and accurate address. Incomplete addresses may delay delivery or prevent order processing.

Return Policy

Not Happy with Your Order?

You may return products within 90 days of receipt if you are not satisfied. To qualify:

The item must be unused and in the same condition as received.

It should be in its original packaging.

A receipt or proof of purchase is required.

Please contact cs@nolaras.com before sending your return to ensure it reaches the correct address.

Return Address:14779 Bar Harbor Road, Fontana, CA 92336

Shipping Fees:

If the return is due to customer preference (wrong size, color, or change of mind), the customer is responsible for shipping costs.

If the return is due to Nolaras’ error (damaged, defective, or incorrect item), we cover the return shipping.

Note: Shipping costs are non-refundable.

Damaged or Defective Items

If your product is defective or damaged:

Email cs@nolaras.com with a photo showing the damage or quality issue.

Place the item on a flat surface, including the tag and damaged area clearly visible.

We will send a replacement as soon as the issue is confirmed. You do not need to return the defective item.

Cancellation Policy

Cancelling Unshipped Orders

You may cancel your order before it ships or is produced for a full refund.

Cancelling Shipped Orders

If your order is already in transit, you must refuse the delivery. Once the parcel begins its return journey, we will issue a refund minus shipping costs.

Please note: We cannot recall parcels already in transit.

Warranty

Our warranty covers manufacturing defects only. It does not cover:

Accidental damage

Improper care

Normal wear and tear

Color or material changes from sun exposure

After-market modifications

Water damage

Products outside these conditions are not eligible for return or exchange.

Refund Policy

You may request a refund if:

The product is non-functional or damaged.

You did not receive your order within 90 business days (South America orders only).

Refund Process:

Refunds are issued to your original payment method.

Credit/debit card refunds are processed within 7–10 business days after we receive the returned item or confirm cancellation.

If you haven’t received a refund:

Check your bank or PayPal balance (processing may be delayed).

Contact your bank or card issuer (refunds can take 3–5 business days).

Still not received? Email cs@nolaras.com

Shipping Costs & Relisting Fees

Customers cover return shipping for non-defective items.

Nolaras covers return shipping for defective, damaged, missing, or wrong items.

No relisting fees apply.

Contact - nolaras - Checkout