SMART MX PRO

Shipping PolicyThank you for choosing hiav.co.uk. We strive to ensure your shopping experience is as smooth and convenient as possible. Below you will find our shipping policy detailing how we handle deliveries within the UK.Delivery Addresses:At this time, we only ship to addresses within the United Kingdom.Delivery Options:

Next Day Delivery Next day delivery service is available for select items. Most orders ship on the same day if received before 4pm. However, for this service, customers are required to call our customer service team at 0800 029 3633 to confirm the availability and to arrange for next day delivery.

Standard Delivery: For most items, standard delivery time within the UK ranges between 2 to 4 business days from the date of order placement.

Large Item Delivery. Large items include screens over 50" in size and larger quantities of items. Courier charges include specialist services from Palletline and Relay Technical Transport will be applied for those items and delivery times may be longer than usual. If you are unsure then please call our customer service team on 0800 029 3633.

Shipping Costs:Shipping costs are calculated based on the weight and size of the items ordered and the chosen delivery option. The shipping cost will be displayed at checkout before finalizing the purchase.Audio Visual Items:Please note that audio visual items may require additional handling and packaging to ensure safe delivery. Therefore, the standard delivery time for these items may range between 2 to 4 business days from the date of order placement.

Order Tracking:Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

For large item deliveries you will receive a call from Relay Technical Transport to arrange a suitable delivery time.

Large item deliveries from Palletline are only trackable through our customer service team by calling 0800 029 3633.

Delivery Partners:We work with reputable courier services to ensure your orders are delivered securely, undamaged and on time. Delivery Delays:While we strive to meet our delivery estimates, please understand that unexpected delays may occur due to factors beyond our control, such as adverse weather conditions or unforeseen logistical issues. In such cases, we will do our utmost to keep you informed about the status of your delivery.Order Changes and Cancellations:If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.Contact Information:If you have any questions or concerns regarding our shipping policy or your order's delivery status, please don't hesitate to contact our customer service team at shop@hiav.co.uk or 0800 029 3633.Policy Updates:We reserve the right to update our shipping policy as necessary. Any changes will be communicated to our customers via our website or through email notifications.Thank you for choosing hiav.co.uk. We appreciate your business and look forward to serving you again in the future.

Contact - HI Audio Visual Limited - Checkout

Effective Date: 01/01/2024

Thank you for shopping with hiav.co.uk.

We want to ensure that you are completely satisfied with your purchase. Please read the following Return and Refund Policy carefully to understand your rights and obligations when returning items purchased from our store.

1. Returns

We gladly accept returns for items that meet the following conditions:

•The item must be in its original packaging.

•The item must be unused, in its original unopened packaging with any seals or shrink-wrap intact, and in the same condition as received and in a condition that will enable us to sell the product as new.

•The return must be initiated within 14 days of receiving the product.

Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

Items returned in damaged packaging or showing evidence of being used may be refused or incur a re-stocking charge of up to 8 0% of the sale price. Any refused items will be made available for collection by the customer who will be responsible for the shipping costs.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

•If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

•Please note that the original shipping charges are non-refundable.

Some items are non-refundable, including but not limited to personalized/customized items, gift cards, special order items, clearance stock, graded stock and downloadable software products.

Clearance and graded stock may have been sold with reduced warranty conditions that exclude it from refund eligibility. Please check prior to purchasing these items.

Items returned in damaged packaging or showing evidence of being used may be refused or incur a re-stocking charge of up to 50% of the sale price. Any refused items will be made available for collection by the customer.

3. Consumer Rights

Our return and refund policy is in compliance with the Consumer Rights Act 2015 and other applicable UK regulations. According to these regulations:

•You have the right to cancel your order within 14 days from the day you receive the goods without giving any reason.

•You are responsible for the cost of return shipping unless the item is faulty or not as described.

•Refunds must be processed within 14 days of receiving the returned item.

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at shop@hiav.co.uk with details of the issue. We will provide instructions on how to proceed with the return or exchange.

5. Exchanges

Unfortunately, we do not currently offer exchanges. If you need a different product, please return the original item and place a new order.

6. Contact Information

For any questions regarding returns or refunds, please contact our customer service team at shop@hiav.co.uk.

7. Changes to the Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our Shopify store.

By making a purchase from our store, you agree to the terms outlined in this policy.

Thank you for shopping at hiav.co.uk.

Contact - HI Audio Visual Limited - Checkout