Smart+ Motion Sensor

At GlowRight our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest responsiveness levels to you at all times.

1. PROCESSING TIME:

Order verification, tailoring, quality check, and packaging. This may take an additional 1~2 days. However, for some hot-selling products, we will try our best to keep them in our warehouse so that we can ship your package on the same day you order.

2. SHIPPING TIME:

NORTH AMERICA

United States: 6-10 business days (Expedited Shipping: 5-8 Business Days)

Canada: 8 -12 business days

OCEANIA

Australia, New Zealand: 10-12 business days

EUROPE

United Kingdom: 5-8 business days (Expedited Shipping: 3-5 Business Days)Germany, France, Italy, Spain: 6-10 business days (Expedited Shipping: 5-8 Business Days) Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 6-10 business days

Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7 -12 business days

ASIA

Singapore, Malaysia: 3-6 business days

Japan, Thailand, Vietnam, Philippines: 5~8 business days

Taiwan, Hongkong: 3-4 business days

3. SHIPPING FEE

Free Tracked Shipping: FreeInsured Tracked Shipping - Lost, Damaged In Transit Or Stolen: US $1.99Expedited Tracked Shipping: US $19.99

Sorry that our worldwide shipping doesn't include Alaska, Hawaii, and the Balearic Islands. We attempt to deliver your shipment within 2 weeks. But according to our shipping carriers, the delivery time can be fairly lengthy for Alaska, Hawaii, and the Balearic Islands. We can't guarantee the delivery time for these destinations. For the rest regions of the world, the local delivery is currently very unstable due to the outbreak. We are still coordinating with the shipping suppliers. And we will update here as soon as we have any information.

GlowRight SUPPORT

$15 = RMB 95.5

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If you believe your product is defective, please get in touch with our customer service team and provide your order number along with details of the issue. Upon review, if the product is confirmed to be defective and falls within our warranty period, we will arrange for a replacement accordingly.

We are unable to accept returns on incorrectly purchased products, and products damaged due to customer error.

To put in a request for a return, please email our support staff within 30 days of delivery. Once the claim is approved, they will ask you to send your items back to our warehouse. Please note that the purchaser will bear any shipping costs associated with the returns.

Refunds

We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.

We are not responsible for delivery issues resulting from incorrect shipping information provided at checkout by the customer. In such cases, customers are encouraged to contact the current address directly to arrange collection of their parcel.

Cancellations

To make an order cancellation please contact us immediately on hello@glowright.co . If you cancel your purchase within 2 hours, we can unconditionally refund your money. Otherwise, the fulfillment is quick. Your items will have to be sent back to us once they reach you.

Shipping Costs

It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

Refunds will not be issued under the following circumstances:

•Incorrect Address ProvidedIf a package is delivered to an address provided by the customer at checkout (including corrected addresses confirmed by the customer after an initial delivery attempt), the order is considered successfully fulfilled. Orders delivered to an incorrect address due to customer error are not eligible for a refund.

•Package Marked as Delivered but Not ReceivedIf the carrier's tracking information confirms that the package has been delivered, the order is considered complete. For customers who do not choose insured shipping when placing their order, c laims of non-receipt, loss, or theft after delivery (including porch piracy or unauthorized receipt by third parties) are not eligible for a refund.

Customer ResponsibilityOnce an order has been shipped, the customer assumes responsibility for the security of the delivery location. We strongly recommend providing a secure delivery address and monitoring tracking updates closely.

If you believe there is an issue with the delivery, please contact the shipping carrier directly for further assistance, as they are best equipped to investigate delivery confirmations.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.

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