Small Green Tree Frogs

Products

Your product will be dispatched once full payment is received. We do not do “Cash on delivery”.

Purchase of item can be made instore, or online. Online orders are processed via “Click & Collect”, Local Delivery (no charge) or via Aus Post. All customers will be notified as to when the delivery is ready for pickup or for delivery. Deliveries will be made mostly in the afternoon or evening when the store if operating as normal. AUSPOST deliveries will be dispatched by next working day unless purchased on a weekend where it will be despatch on the next business day.

All products, are as close to the picture shown, but please be aware that some designs may vary in colour from the picture shown. This is due to suppliers designer stock.

All products and prices displayed on this site are in Australian dollars (AUD). These are subject to change without notice. Products are available for delivery in Australia & overseas. Overseas delivery costs will be quoted on enquiry.

Tariffs

All tariffs will be paid by the customer upon checkout for all items ordered, and sent to the USA.

Cancellations

If you need to cancel your order, please contact us via email or phone. Cancellations will not be accepted after the item has been sent. There may be a residual charge for couriers if already booked. Evidence of courier costs will be provided at the time of refund.

Faulty or damaged goods

All items are packaged with care prior to dispatch. All are wrapped tightly in box or postal bag to minimise damage. In the case that an item is delivered damaged, please contact us via email or phone as soon as possible (preferably within 1 day of delivery) with images if possible.

Delivery & pick up of products

Customers will be notified by text or email once Local PICKUP orders are ready. Delivery time frames for your order will be communicated once we receive your order. Interstate deliveries are posted via Australia Post or courier with a tracking number (buyer email address will be placed on order for delivery notifications). Please discuss urgent turn around times with us prior to ordering.

It is your responsibility to provide the correct delivery address. Also to inform Charlie & Chums if an order has not arrived so that we may resolve the issue. We mark orders with “authority to leave” so please organise a place for safe delivery at your home.

Contact - Charlie & Chums - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at charlieandchums@bigpond.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at charlieandchums@bigpond.com requesting where to send the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email charlieandchums@bigpond.com for return details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Charlie & Chums - Checkout