Sleeping Bear Bundle

Processing Timeline

Handcrafted with Care: To ensure every gem is perfect, please allow 1–3 business days for your order to be processed before it is handed to the shipping carrier. While we strive for a quick turnaround, please note that processing can take up to 7 business days during major promotions or holiday seasons. The dates shown at checkout are estimates; actual arrival will vary depending on when your order is processed and shipped.

Batch Preparation: We often prepare shipping labels in advance to streamline our fulfillment workflow. If your order is marked as "Pre-Shipment," it means your label has been created, but your gems are still in the final stages of being packed. Tracking will update once the carrier scans the package.

Delivery Estimates

Domestic (US): Once handed to the carrier, shipping typically takes 3–10 business days depending on your location.

International: Delivery usually takes 2–4 weeks, but can be longer depending on your local customs processing.

Shipping Rates & Protection

Free Shipping: Available for US residents on orders of $65 and over.

Package Protection: We highly recommend selecting package protection at checkout.

Why it matters: Once a package leaves our Gaithersburg facility, the carrier (USPS/UPS) is responsible for it. Protection ensures coverage if your package is lost, stolen, or destroyed during transit.

Click here to file a claim (only if insurance was purchased).

Important Logistics

Multiple Shipments: Due to high demand, some items may be mailed separately. You will receive tracking for each individual package.

Address Accuracy: Please double-check your address. If a package is returned to us due to an incorrect address, we are happy to reship it, but the customer is responsible for the new shipping costs.

International Fees: Customers are responsible for any additional taxes, duties, or customs fees incurred upon delivery in their home country.

Local Pick-Up

Address: 7429 Lindbergh Drive, Gaithersburg, MD 20879.

Hours: Monday–Friday | 8am–5pm.

Closed: Saturday, Sunday, and all major holidays.

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Standard Policy

Final Sale: No returns, refunds, or exchanges are accepted on edible products.

Gift Cards: All gift card sales are final and non-refundable.

Cancellations: Orders can only be cancelled before a shipping label is generated.

Liability & Claims

Carrier Responsibility: Once shipped, the carrier (UPS/USPS) is responsible for melted candy, tampered packages, or "delivered" items that are missing.

48-Hour Reporting Window: Any issues or missing items must be reported within 48 hours of the delivery timestamp.

Insured Packages: If you purchased package protection, you may File a Claim Here for product costs.

Uninsured Packages: By declining protection, the customer assumes all responsibility for lost, stolen, or damaged items.

Address & Delivery

Address Accuracy: We do not offer refunds for packages sent to an incorrect address provided at checkout.

Reshipping: If a package is returned to us, the customer must cover the shipping costs to have it sent to a corrected address.

International Fees: Customers are responsible for all taxes, duties, and customs fees incurred upon delivery.

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