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At Home Centre Direct, we aim to provide a clear and reliable delivery experience. This policy explains exactly how delivery charges are calculated, so you know what to expect before checkout.

We deliver across the United Kingdom and the Republic of Ireland, with transparent pricing based on your location and the products you order.

Delivery Locations

We currently deliver to:

•England

•Scotland

•Wales

•Northern Ireland

•Republic of Ireland

Currency

•United Kingdom orders are charged in GBP (£)

•Republic of Ireland orders are charged in EUR (€)

Non-Deliverable Locations

We do not deliver to the following areas:

•Isle of Man (IM)

•Channel Islands (JE, GY)

•Isle of Wight (PO30 to PO41)

•Scottish Islands (HS, ZE, IV40 to IV56, PA20 to PA78)

Orders placed for these locations cannot be processed.

Restricted Delivery Areas

The following postcode areas have a fixed delivery charge:

•PH, PA, IV, KW, AB

Delivery charge: £150

•Applies to all products

•Applies regardless of order value

•Free delivery is not available in these areas

•This charge replaces all other delivery rules, including product-specific rates and free delivery offers

Product-Specific Delivery Charges

Lighting Products Delivery

•Standard delivery: £3.99 / €3.99

Doors Delivery (Weight-Based)

Door Delivery Charges (Tiered Pricing)

1 door – £60 / €60

2 doors – £50 / €50

3 doors – £40 / €40

4 or more doors – £30 / €30

Rugs Delivery

•Standard delivery: £3.99 / €3.99

•Rugs follow all regional delivery rules

•Restricted area charges apply where relevant

UK Mainland Delivery

(England, Scotland, Wales)

•Orders above £1500 → Free delivery

•Orders below £1500 → £100 delivery

Restricted delivery areas (£150) override these rates.

Northern Ireland & Republic of Ireland

•Standard delivery: £25 / €25

Free delivery thresholds:

•Northern Ireland → Free delivery on orders over £899

•Republic of Ireland → Free delivery on orders over €899

Restricted delivery areas (£150) override these rates.

How Delivery Charges Are Applied

To ensure clarity and avoid overlapping charges, only one delivery rule is applied per order based on the following priority:

•Non-deliverable locations

•Restricted delivery areas

•Product-specific delivery (lighting, doors, rugs)

•Free delivery thresholds

•Standard delivery rates

This ensures your delivery charge is calculated fairly and consistently at checkout.

Need Help?

If you are unsure about delivery charges for your location or order, our team is here to help.

Contact us at: customerservice@homecentredirect.co.uk

Contact - Home Centre Direct - Checkout

At Home Centre Direct, we want you to enjoy the products you purchase from us and feel confident when placing your order. If you need to change or cancel your order, please review the guidelines below.

Order Cancellations (Before Delivery)

If you wish to cancel your order before delivery, please notify us at least 3 working days prior to your scheduled delivery date.

All cancellations must be made in writing and include your order reference number.Please email customerservice@homecentredirect.co.uk.

30-Day Money Back Guarantee

All online orders come with a 30-day money-back guarantee from the date of delivery.

Exclusions apply to:

•Mattresses

•Bespoke or special orders

•Made-to-order sofas and armchairs

Returns & Refunds

If you wish to return goods:

•Cancellation requests must be made in writing within 30 days of full order delivery.

•A full refund will be issued once the returned goods have been received and inspected.

•Items must be returned in re-sellable condition.

•All returns are subject to a collection fee, depending on the size of the item.

Online Returns Collection Fees

Item Size

First Item

Subsequent Item

Small Items

£20 / €20

£10 / €10

Medium Items

£60 / €60

£30 / €30

Large Items

£100 / €100

£50 / €50

Missed Deliveries

If a delivery date and time have been agreed upon and no one is available to accept the furniture, a re-delivery fee will apply.

Refund Processing

•Refunds are processed within 3–5 working days after approval.

•Please allow an additional up to 7 working days for the funds to appear in your original payment account, depending on your bank or payment provider.

Damaged or Faulty Goods

If your item arrives damaged or faulty:

•Please notify us within 24 hours of delivery.

•Email us at customerservice@homecentredirect.co.uk with:

•Your order reference number

•Clear images of the damage or fault

We will take full responsibility for faulty or damaged goods.

Important:

•We will first offer a replacement.

•A refund will only be issued if a replacement cannot be supplied.

•Damage caused by misuse, alteration, or negligence is not covered under this policy, and refunds cannot be issued in such cases.

For any return, cancellation, or damage-related queries, please contact: 📧 customerservice@homecentredirect.co.uk

Contact - Home Centre Direct - Checkout