SLATWALL Tool Hook

Last Updated: April 25, 2026

At ProVenture Marketplace, transparency is our priority. This policy details how we fulfill and deliver our specialized gear, from small accessories to heavy-duty equipment.

1. Shipping Origin & Fulfillment

To provide the most efficient delivery, we utilize a supplier-direct fulfillment model. Your orders are shipped directly from our network of premium manufacturing partners and distribution centers located throughout the United States. By shipping directly from the source, we reduce handling time and ensure your equipment arrives in peak condition.

2. 100% Free Shipping – No Exceptions

We provide Free Shipping on all domestic orders within the contiguous United States.

No Minimums: Free shipping applies to every item, regardless of price.

No Heavy Surcharges: The price you see includes delivery for our largest ramps and storage units.

No Hidden Fees: We cover all residential delivery and liftgate fees.

3. Shipping Times & Logistics

Shipping Zone

Shipping Cost

Handling Time

Transit Time

Total Estimated Delivery

United States

FREE

1–2 Business Days

5–10 Business Days

6–12 Business Days

Order Cut-off: 5:00 PM (EST), Monday – Friday.

Operating Hours: Our fulfillment teams operate Monday through Friday. Orders placed on weekends or holidays begin processing the following business day.

4. Freight Handling (Heavy/Large Items)

For industrial-grade items, we utilize professional LTL (Less Than Truckload) carriers including FedEx Freight, Maersk, or USLTL.

Curbside Delivery: All freight shipments are delivered to the curb of your provided address.

Liftgate Service: Included at no extra cost if your delivery location does not have a loading dock.

Appointment Required: The carrier will call the phone number provided at checkout to schedule a delivery window. A valid phone number is required for all freight orders.

5. Order Tracking & Delivery Issues

Tracking: A tracking number will be emailed to you immediately upon dispatch.

Inspection & Damage: For freight items, please inspect the packaging before signing the driver's receipt. If damage is visible, note it on the Bill of Lading (BOL). Report all damage to us within 14 days with photos.

Address Accuracy: We ship to the address provided at checkout. Please ensure this is correct, as we cannot redirect freight shipments once they are in transit.

6. Contact Information

📍 Business Headquarters

Although we are an online-only retailer, we are a registered New York business entity with a physical presence for our administrative operations.

ProVenture Marketplace Administrative HQ 3214 Cambridge Avenue, Suite 3 Bronx, New York 10463 United States (Administrative Office Only – No Public Showroom)

(ProVenture Marketplace)

Direct Professional Support:

Phone: +1 845-584-7621

Email: support@proventuremarketplace.com

•Opening hours and closing hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Contact - ProVenture Marketplace - Checkout

Effective Date: March 1, 2026

At ProVenture Marketplace, we want to ensure a clear and straightforward return process. This policy applies to all purchases made through our store.

1. Return Window

You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your order was delivered, we cannot accept the return or issue a refund.

2. Item Condition Requirements

To be eligible for a return, your item must meet the following criteria:

Condition: Unused, undamaged, and in the exact condition that you received it.

Packaging: Must be in the original packaging with all labels, manuals, accessories, and tags attached.

Documentation: A receipt or proof of purchase must be included.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping labels. * Shipping Labels: ProVenture Marketplace does not provide prepaid return shipping labels.

Responsibility: The customer is responsible for purchasing the return shipping label and, for heavy equipment (such as industrial ramps), arranging and paying for LTL freight services.

Defective/Incorrect Items: If an item is defective or incorrect, please contact us immediately to resolve the issue.

4. Restocking Fees

We do not charge a restocking fee.

5. How to Start a Return

To initiate a return, please email support@proventuremarketplace.com or call +1 845-584-7621 with your order number and the reason for the return. We will provide you with the correct return address for our facility.

6. Refund Processing Time

Inspection: Once your return is delivered to our facility, we will inspect the item. we will notify you via email regarding the approval or rejection of your refund.

Payment Processing: If approved, the refund will be applied to your original method of payment.

Timeline: It can take up to 14 business days for the refunded amount to appear in your account, depending on your bank.

7. Exchanges

If you wish to exchange an item for a different size, color, or variant, you must return the original item for a refund (following the shipping cost rules in Section 3) and place a new, separate order.

8. Contact Information

📍 Business Headquarters

Although we are an online-only retailer, we are a registered New York business entity with a physical presence for our administrative operations.

ProVenture Marketplace Administrative HQ 3214 Cambridge Avenue, Suite 3 Bronx, New York 10463 United States (Administrative Office Only – No Public Showroom)

(ProVenture Marketplace)

Direct Professional Support:

Phone: +1 845-584-7621

Email: support@proventuremarketplace.com

•Opening hours and closing hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Contact - ProVenture Marketplace - Checkout