Slatted Teak Stool or Side Table - Lanai

SHIPMENTS WITHIN MAINLAND USA

SHIPPING IS FREE within mainland USA during the current sales event! Shipping times will vary depending on the items ordered and the location we are shipping to. Some items are in stock and ready to ship immediately, but others may be on backorder and may take several weeks to ship. We will stay in close contact with you to make sure you are aware of when your teak furniture should arrive. We will email you a receipt when you order & will email you again if there are any shipping delays. Further emails will come when your item has shipped & tracking information is available.

SHIPMENTS OUTSIDE THE USA

For shipments outside of the contiguous US, you must contact us for a custom quote before placing an order.

FREIGHT SHIPMENT INFORMATION

Most items in our store will ship freight and not through a regular carrier such as UPS or FedEx. In these situations, you will be contacted by the contracted freight company to schedule your delivery. Because of the value of the teak furniture, you are required to be present for the delivery. We pay a lift gate fee on your behalf, so the driver will unload the pallet(s) containing all of your boxes and place it outside wherever you direct them (such as your doorstep or your garage).

VERY IMPORTANT : Once you sign the delivery receipt that the truck driver presents to you, the shipment is considered a "clear delivery" and insurance claims are nearly impossible to win. That is why you must inspect your shipment BEFORE you sign for it. If the package appears to be damaged, take pictures BEFORE you open it. After pictures have been taken, open your package and check for damage to the product(s). If there are no damages, sign for the shipment. If there is damage to the product(s) please take additional pictures and REFUSE DELIVERY! If you receive a shipment with multiple packages, ONLY the damaged package must be refused. If a delivery receipt has been signed for a product that is damaged, you will not be entitled to a replacement product and the compensation you will receive will be determined by the results of the shipping damage claim. But again, freight claims that have signed delivery receipts will very rarely see a positive outcome.

Contact - Teak HQ™ - Checkout

Your satisfaction is our top priority. Our teak furniture is made with the finest quality materials so we rarely have any problems. But if your item is damaged or defective in some way, we are more than happy to assist you. Because teak furniture is custom made and so difficult to ship, we generally do not accept returns after an item has been delivered. We recommend doing a detailed assessment of your site, climate, and needs before you make your purchase from us.

I want to cancel my order: If the product you order is a "stock item" and it hasn't been shipped out yet, we can cancel the order and issue you a full refund with no penalty. If you fail to notify us that you would like to cancel your order before it has shipped, please refer to scenario 3 below.

An item appears to have been damaged during shipping: If anything in your shipment appears to have been damaged during shipping, we are more than happy to assist you. Please take a picture of the damaged piece(s) and be sure to keep all packaging materials in case a shipping claim needs to be filed. Discarding shipping materials or box contents waives your right to get your piece(s) replaced. If your product is damaged, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item(s) were damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out an entire replacement product or part at our own discretion at no cost to you.

I want to return my teak furniture: As stated above, because our teak furniture is made to order and because the furniture is so difficult to ship, we typically do not accept returns. for stock items, returns are accepted within 30 days, but a 15% restocking fee will be applied and it will be the customer's responsibility to return the item in new condition to us. We recommend doing a detailed assessment of your site, climate, and needs before you make your purchase from us.

Contact - Teak HQ™ - Checkout