Slam Balls

Last updated: January 26, 2026

Standard Delivery

All orders qualify for free tracked delivery irrespective of product weight or type. Delivery normally takes 2 to 3 days with curb side drop-off unless otherwise agreed.

Standard delivery is limited to the UK excluding the Channel Islands, Isle of Man, Scottish Highlands and Islands and BFPO. We plan to expand delivery to all addresses in the near future. For our full Terms and Conditions see here .

We will email a notification when your order is accepted and dispatched from our warehouse. You will also receive a tracking number for the order in the email.

Delivery Process

Smaller items are delivered with UPS Ground Shipment. Delivery is typically to front-door or the closest accessible entrance. The option to instead select an alternative safe place for delivery may be available.

Orders with larger heavy items are delivered on pallets curb-side.

Tracking

All orders, are tracked to ensure you can properly prepare for delivery of your order. From the moment your order is dispatched you’ll be notified by email. You will also be emailed a tracking link, so you can plan accordingly.

Pre-Order Delivery

We occasionally make new products available on Pre-order. Dispatch dates for pre-order items will be notified on the product page. Please always carefully check the dispatch date before placing your order. Due to circumstances beyond our control, a pre-order dispatch date may be delayed without prior notice.

Full Order Delivery

We always try to deliver all items in an order together whenever possible. If this is not possible due to the size or number of items in an order, you will be notified.

Curb Side Delivery

Delivery of large heavy items is curb-side, or if you live in a house with a driveway, the beginning of the driveway. Some items are large and heavy, so we recommend you ensure ahead of time there is sufficient space for delivery of the items and even have someone to help carry if you have ordered heavy equipment.

Smaller items are delivered with UPS Ground Shipment. Delivery is typically to front-door.

Adding Order Items

Once an order has been placed, you will need to put in a new order if you wish to add items. The new items will be dispatched as a separate order with its own delivery notifications.

Exchanging Ordered Items

If an order has been placed and you wish to exchange an item for another item, you will need to return the original ordered items and place a new order.

Delivery Address Change

Unless permitted by your carrier, it is not possible to change delivery address once your order is on-route.

Incorrect Delivery Address

Please ensure your delivery address is correct at checkout. We can’t accept responsibility for incorrect addresses or missed scheduled drop-offs.

Order Redirect Fee

In the event of an incorrect address or missed scheduled drop-off, we reserve the right to charge a fee to redirect the order back to our warehouse. The fee may be deducted from any refund due. The fee does not affect your statutory rights under the Consumer Rights Act.

Full Terms and Conditions

You can find our full Terms and Conditions here .

Contact - REP Fitness UK - Checkout

Last updated: November 17, 2025

185-Days Returns Policy

REP Fitness stands behind the quality of our products and offers one of the most generous returns policies in the industry. If, for any reason, you find our product unsatisfactory, you may return the product within 185-days from date of delivery for a refund.

Below you can read more details about how to make a return. You can read our terms and conditions here.

How to Make a Return

Making a return with REP is hassle free and easy:

•First contact us at support.uk@repfitness.com with your order number and reason for returning.

•We will email you a Return Delivery Label.

•Please print out the Return Delivery Label, and securely attach the return label to the package you are returning.

Full Refund

All items returned complete, unused, and in their original condition and packaging will receive a full refund. All items are inspected when returned. A refund will be paid back into the same account from which the original payment was received. We are unable to issue refunds to alternative accounts or payment methods for security and fraud prevention reasons. The return value of an item purchased using a promotional code or bought under a promotional offer shall be the applicable return value less the promotional code discount.

Refund Eligibility

Any item that is incomplete, used, damaged or not in its original packaging may be denied a full or partial refund. An example of an 'incomplete' return is an item returned without the hardware with which it was delivered.

Delivery Charge

If you cancel an online order within the so-called 14-day cooling-off period from the date you receive the goods (Consumer Contracts Regulations 2013), we will refund in full any standard delivery cost you paid when ordering. We are not required and do not refund premium delivery costs such as a white-glove installation delivery. To avoid any disappointment, please first always carefully check that the space you intend to install your gym equipment is large enough and there are no safety concerns as some of our products are very heavy.

Restocking Fee

There may be a discretionary 25% restocking fee for any item that is used and not in its original condition, not returned in its original packaging or returned incomplete. An example of an 'incomplete' return is an item returned without the hardware with which it was originally delivered.

Any restocking fee that is deducted from your refund will be notified to you prior to us approving the return and making a refund. The discretionary fee will not more than 15% of the sales price of the item you purchased.

Returns Charge

The customer is responsible for all arrangements and charges incurred when returning an item. We recommend you use a carrier with a tracked service when making a return to ensure peace of mind.

Refund Processing

Once received by our warehouse, please allow 5-7 business days for your return to be processed and inspected. Once processed, we will initiate a refund to the original payment method and account used to purchase the returned item. Allow 2-3 days for the refund to appear in your account. Please note, some banks and payment provider may take time processing your refund.

Clearance and Sale Items

All clearance and sale items are sold on an ‘as-is’ basis and are not covered by any warranty. This does not affect your statutory rights under the Consumer Rights Act 2015, nor your so-called 14-day cooling-off period when you order online (Consumer Contracts Regulations 2013).

Faulty or Incorrect Item

In accordance with your consumer rights, you are entitled to a repair, replacement, or refund for a faulty or incorrectly supplied item by us. If you received a faulty or incorrectly supplied item in your order, or if the order was damaged during delivery, please contact us immediately via email at support.uk@repfitness.com or phone us using our toll free number 033 174 6806.

In the email, include your name, order number, description of the issue, and any photos or videos you can provide of the faulty or incorrectly supplied item. While uncommon, we always try to resolve any damaged or incorrect item issues as quickly as possible.

In addition to providing you with a repair, replacement, or refund for a faulty or incorrect item, we may - a t our own discretion - enquire if you wish to retain the faulty or incorrect item in addition to being provided with a replacement.

Exchanging Order Items

Unfortunately, once we begin to fulfil your order we cannot exchange an item in the order during fulfilment. Instead please cancel your order and place a new order.

Contact - REP Fitness UK - Checkout