Sizing Kit

Production Lead Time

As each ring is custom-made at the time of order, please expect your ring to take 5-6 weeks to be shipped. Most of our rings are currently not experiencing any delays due to COVID-19, but with how quickly things change, please be aware that delays are a possibility. Rush options are available in some cases. Please contact us directly if you need a Rush order or have any other questions.

Production time will be longer if you are sending in materials for use in making your ring.

Shipping

Our standard United States Shipping method is FedEx. Shipments average 3-5 business days depending on location, from Utah. All of our orders are shipped with insurance.

For International customers the shipping method varies by destination. If you have a preferred shipping method, you may need to pay additional shipping costs. All International Rush Orders will also need to pay for additional International Shipping.

We charge a flat fee for shipping & handling for the first item and NO additional charges for combined items. For International orders, your parcel may take 6-15 business days to arrive. In some cases, it may take longer due to delays in customs. Customer is responsible for all taxes & duties.

Returns/Refunds

Any returned rings will be subject to a 40% recycling fee. If you decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue a refund back to the original payment method minus a 40% recycling fee.

If there is an error on your order, your ring will be corrected or remade for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the refund policies, but rather entitle them to have their ring corrected to be the product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy only applies to the original ring, exchanged rings cannot be returned or exchanged again. If you need to return your ring, please contact us via the contact page or email us at contact@originjewelry.com for return instructions.

We retain the right to refuse any exchange if we feel the policy is being abused.

Order Modifications or Cancellations

If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. For any order cancellations after 24 hours, there will be a 40% fee. If you need to modify your order, please contact us via the contact page or email us at contact@originjewelry.com .

Size Adjustments

If you need to change the size of your ring after you have received it, the pricing is as follows:

•Rings from the Luxe collection have a $100 resizing fee.

•Rings from the Origin collection have a Size Exchange Fee of 20% of the current retail price of the order, within 30 days of delivery. For any size exchange after 30 days, the fee is 40% of the current retail price. This is due to most rings from the Origin collection not being able to be resized and instead a entirely new band needs to be created.

Buyer is responsible for return shipping. If you need to do a Size Adjustment, please contact us via the contact page or email us at contact@originjewelry.com for instructions.

Style Exchanges

If you would like to change the style of your ring, you may do so within the first 30 days after the ring is delivered for a 20% Style Exchange Fee based on the retail price of the original ring. After the 30 day window has passed, no style exchanges will be allowed. If your new style is more expensive than your original ring, you will be responsible to pay that difference in addition to the 20% Style Exchange Fee. If the new ring is less expensive no refunds or credits will be issued for the price difference. You may only do a style exchange once. Buyer is responsible for return shipping, and the shipping for the new ring. If you need to do a Style Exchange, please contact us via the contact page or email us at contact@originjewelry.com for exchange instructions.